TELUS International and Appian Expand Strategic Partnership to Help Companies Simplify Complex Business Processes Through an Innovative, Low-Code Automation Platform

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced an expansion of its strategic partnership with Appian (Nasdaq: APPN) to provide clients with a fast and agile end-to-end value chain through an intelligent automation as a service (AaaS) platform.

Through the Appian partnership, TELUS International has established a unified, AI-powered IT ecosystem. This ecosystem combines technologies, such as AI, machine learning, and robotic process automation (RPA), and incorporates a data fabric architecture that integrates next-gen, enterprise-wide data management and delivery across endpoints on-premises and in multiple cloud environments. Appian’s low-code process automation platform enables individuals to build applications with a visual interface for faster and democratized application development, helping address skills gaps that many organizations face.

"Intelligent, low-code automation solutions, accessible through an on-demand, cloud-based service are critical in reshaping how teams conceptualize and execute their work, and in facilitating a more agile stance in order to more quickly, effectively and cost-efficiently address the complexities of modern business demands and market dynamics," said Monty Hamilton, Senior Vice President, TELUS International. “Our deepened collaboration with Appian marks a pivotal milestone in our journey to further empower our clients with automation solutions that eclipse the typical effort-reward equation of software development. Integrating Appian's extensive low-code features into our existing capabilities has helped us develop a superior and differentiated suite of interconnected applications that foster seamless, cross-departmental collaboration and can automate end-to-end business processes versus siloed task-level automations."

"The agility and adaptability of the Appian Platform combined with TELUS International’s AaaS platform uniquely empowers businesses across industries to address challenges and drive real business impact,” said Medhat Galal, Senior Vice President of Engineering at Appian. “Together, our expertise accelerates innovation and reduces resource-intensive tasks through AI powered low-code development and end-to-end process automation."