TELUS International and Appian Expand Strategic Partnership to Help Companies Simplify Complex Business Processes Through an Innovative, Low-Code Automation Platform - Seite 2

Case study: Delivering transformative network design services for TELUS Communications, a leading technology and telecommunications company

Media and telecommunications companies are at the epicenter of the digital economy—building the infrastructures that connect us to all aspects of our lives. With sprawling networks, intricate operations, and increasing customer demands, these companies must manage thousands of tasks to deploy new infrastructure across various divisions and vast geographies. This oftentimes results in inefficient processes that slow progress and innovation and inflate costs.

Using TELUS International's enhanced Automation as a Service (AaaS) platform that incorporates Appian's low-code application development capabilities, TELUS’ employees were able to develop network build tools with a wide variety of functionalities, such as network design, configuration, deployment, and optimization, much faster than with traditional methods. TELUS International's enhanced AaaS platform empowered TELUS users to develop tools at a pace five times faster than conventional methods through gains in efficiency and enhanced collaboration. This has improved business workflow automation in the company’s critical business activities for TELUS networks, resulting in savings of C$5 million in 2023.

"TELUS began its partnership with TELUS International and Appian five years ago," said Raymond Saoumah, Vice President of Wireless Engineering, Build and Operate at TELUS Communications. "Together we have built a center of excellence enabling the testing and development of numerous applications and automations fuelling the efficient deployment and management of our wireless networks as we strive for new and better ways to meet the evolving needs of our customers across our rapidly expanding infrastructure."

“TELUS continues to be an exceptional client that provides us with the unique opportunity to design, develop, deliver and then pressure test new concepts, technologies and solutions in real world scenarios that in turn benefit our other communications and media clients,” said Hamilton. “Moving forward, TELUS International and Appian will continue to support TELUS’ ongoing AI-fueled digitalization to further enhance its applications and meet evolving business needs, including data fabric, process mining and redesign.”