Avaya Garners Two Frost & Sullivan Awards for Customer Engagement Technologies in North America - Seite 2

Nancy Jamison, Principal Analyst Customer Contact, Frost & Sullivan

"The only consistent, assured means of sustainable brand growth is by having customers that truly engaged with a company. This means that the technology they use needs to provide the experience that supports engagement -- simple, efficient yet comprehensive and reflective of the community the brand represents. Avaya Customer Engagement technologies provide the omni-channel experience for both customers and, just as importantly, the companies that serve them, delivered in the deployment model that best suits the company's objectives."
Tom Schollmeyer, vice president, Contact Center and Cloud Solutions, Avaya

Additional Resources
Frost & Sullivan 2014 Market Share Leadership Award Reports
Avaya Customer Experience Management

Tags: Avaya, customer experience, engagement, contact center, cloud, CCaaS

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information, please visit www.avaya.com.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward-looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

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