Nice-Pak International Deploys StaffConnect Mobile App Platform to Drive Employee Engagement Transformation

Goals Include Making Employees Jobs Easier, Increasing Job Satisfaction, and Maximizing Productivity, as well as Increasing Customer Satisfaction

LONDON and SAN FRANCISCO, Dec. 12, 2017 (GLOBE NEWSWIRE) -- StaffConnect, provider of the award winning enterprise mobile employee engagement platform, today announced that Nice-Pak International Ltd., the world's most innovative wet wipe manufacturer, has deployed its StaffConnect platform to optimize employee communications, in order to eliminate cross-departmental boundaries, streamline job functions, improve productivity, and consequently improve end customer satisfaction, while also building greater job satisfaction and a winning team atmosphere.

In Europe alone, Nice-Pak International produces over 670 million packs of wet wipes each year and employs over 950 people across its three facilities in the UK and Germany.  Employee engagement has long been a priority for Nice-Pak, as demonstrated by its above industry-average tenure of service, with 57 percent of its employees having more than 10 years of service.  Consequently, Nice-Pak has been honored by the Top Employers Institute for four years running, for the conditions that it has created for its people.  However, like many successful organizations, it has experienced growing pains and was keen to maintain its standards as a leading employer. 

Customer service has always been a top priority for Nice-Pak.  However, as the company has grown its workforce has become ever more geographically distributed, as well as internally distributed - its team being made-up of those working at a desk and those working on the manufacturing floor.  Key to customer service is being able to identify and contact the ideal person to see to a customer's needs.  However, due to the company's explosive growth, many employees were not familiar with each other or each other's responsibilities, which in turn impacted productivity and customer service.  An intranet was employed, but proved to be impractical and ineffective due to the fact that it was inaccessible to those working most/all of their day on the factory floor.  The intranet was then enhanced with communication screens and notice boards, but again, Nice-Pak recognized that even when combined, these methods had limited reach.