Spinnaker Support Announces Full Year 2017 Performance Results

DENVER, March 1, 2018 /PRNewswire/ -- Spinnaker Support, a leading and trusted global provider of Oracle and SAP third-party support, today announced performance results for its full fiscal year ending December 31, 2017. The company reported record sales growth, employee count, and customer satisfaction level for the full year ending December 31, 2017.

"2017 was another record year of growth and high-performance for Spinnaker Support," stated Matt Stava, Spinnaker Support CEO. "Demand for our unique and expanding blend of Oracle and SAP services has never been higher. Our customers are rating us at record high satisfaction levels because the value proposition we offer them is unparalleled in the industry. In 2018, we are off to the fastest start in the company's history and anticipate another record-breaking year."

2017 Company Highlights

• Increased net new sales by 44.2%, spearheaded by Oracle E-Business Suite, Oracle Technology, and SAP application services
• Opened new operations centers in Moscow, Seoul, and Tokyo, and expanded resources in Brazil
• Grew employee count by 35.4%, expanding resources across all nine operations centers
• Improved customer satisfaction level to 98.7% while customer willingness to recommend remained at 99.7%, per the year-end 2017 customer satisfaction survey
• Opened Technology Center of Excellence (TCE), under newly-appointed CTO Iain Saunderson, to accelerate the addition and expansion of high-value technology support services to protect SAP and Oracle users as they advance from on-premise to hybrid to full cloud
• Launched expanded Security and Vulnerability Protection service, powered by Alert Logic, that combines full technology stack protection, accessible security and application experts, and 24 x 7 x 365 monitoring for proactive threat prevention
• The first third-party support vendor to achieve ISO 9001:2015 certification
• Honored as Gold Stevie® Award Winner for 2017 Customer Service Department of the Year
• Recognized by CIO Outlook Magazine as a Top 25 SAP Solution Provider in Asia Pacific
• Awarded 2017 Top Workplace by the Denver Post

Customer Wins and Testimonials