Yum! Brands Announces Technology-Centric Appointments to Elevate the Customer Experience and Accelerate Global Growth
Yum! Brands, Inc. (NYSE:YUM) today announced that it has hired Clay Johnson, 49, as the Company’s Chief Digital and Technology Officer, and promoted Gavin Felder, 40, to Chief Strategy Officer. These newly created leadership positions will partner with the global brand divisions to elevate the customer experience and accelerate global growth.
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Yum! Brands, Inc. today announced that it has hired Clay Johnson as the Company’s Chief Digital and Technology Officer, effective October 15, 2019. Johnson will join the Yum! Brands Global Leadership Team and oversee the Company’s global technology strategy, partnering with the KFC, Pizza Hut and Taco Bell divisions to ensure the Company provides a best-in-class digital journey across mobile, online, delivery and restaurant operations. (Photo: Business Wire)
Johnson will join the Yum! Brands Global Leadership Team and oversee the Company’s global technology strategy, partnering with the KFC, Pizza Hut and Taco Bell divisions to ensure the Company provides a best-in-class digital journey across mobile, online, delivery and restaurant operations. He will lead a coordinated, cross-brand effort to accelerate the Company’s digital commerce strategy, use of data and advanced analytics and emerging technologies to enhance the customer and employee experience. As the chair of the Global Technology Leadership Team, Johnson will work closely with each global brand division technology chief who reports to his or her respective executive leader. In addition, Yum! Brands’ global technology risk management and IT shared services teams will report to Johnson. Previously, Johnson served as Executive Vice President and Enterprise Chief Information Officer for Walmart, and brings more than 20 years of technology leadership across FORTUNE 50 companies and industries, successfully driving digital transformation initiatives into all aspects of business. His appointment is effective October 15, 2019.
As Chief Strategy Officer, Felder will be responsible for developing Yum! Brands’ long-term corporate strategies and partnering with the global brand divisions to implement initiatives to unlock new sources of growth and disruptive innovation. Felder will work closely with Johnson to integrate technology-centric solutions across store operations, including the restaurant automation strategy, to elevate the customer and team member experience. Felder has served as KFC Division Chief Financial Officer for the last five years, overseeing strategy, digital and technology, financial planning, supply chain and IT security for the KFC business spanning over 23,000 restaurants across 135 countries. He will retain his current KFC Division Chief Financial Officer role, title and responsibilities through the end of 2019 while the Company conducts a search to identify a successor CFO for the Division. His appointment is effective December 1, 2019.