Verint’s October Events Showcase Game-changing Breakthroughs in Knowledge Management and AI that Boost Customer Experience

Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced a line-up of events this month that focus on innovations in Knowledge Management and AI tools that can improve customer experience.

Game-changing Breakthroughs in Knowledge Management
Oct. 1; Online Webinar
Verint’s Heather Richards, VP, product strategy and go-to-market for knowledge management, will host today's webinar at 2 p.m. ET. A renewed enthusiasm and appreciation for knowledge management is evident, particularly in the digital workplace—strengthened by new technologies such as cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attendees will learn the differences between knowledge management and knowledge automation—and how the latter can drive improvements in customer experience while reducing operational costs.

CRMX Roundtable: Seamless Customer Experience: Combining AI, VA with Live Agents
Oct. 3; Online Webinar
Verint’s Jen Snell, VP, product marketing, Verint Intelligent Self-Service, will present at 1 p.m. ET. In a recent global study, two-thirds of consumers said they believe customer service online and via mobile devices needs to be faster and more intuitive. This panel discusses strategies that provide the greatest potential to enhance these customer relationships. Attendees will learn how to define and implement the right mix of automation and human touch and ensure consumer trust and relationships do not get lost in digitization.

Engage on the Road: Asia Pacific
Oct. 3; Jakarta, Indonesia
Verint’s Engage on the Road travels to Indonesia on October 3^rd to gather colleagues, peers and partners for inspiration and collaboration and offer opportunities to help Asia Pacific customers make the most of their Verint customer engagement solutions. Experts will share their insights and perspectives on simplifying, modernizing and automating customer and employee engagement.

How Knowledge Management Plays the Leading Role in a Digital Strategy
Oct. 9; Online Webinar
Verint’s Heather Richards, VP, knowledge management (KM) strategy; Stephen Green, head of digital strategy, group chief customer officer, Equiniti; and Darren Charles, head of customer experience center, Equiniti, will present at 11 a.m. ET. Join these guest speakers for a discussion on the crucial role that KM plays across Equiniti’s business and how it is fundamental to its wider customer and digital transformation initiatives. Attendees will learn why KM is crucial to a digital strategy to increase customer advocacy and improve NPS; provide consistent, platform-agnostic experiences; and build a foundation for knowledge automation.