Over 50% Enterprises Believe 5G Will Help Customer Acquisition and Generate New Revenue Streams

Infosys Research

- 90 percent of enterprises are actively investigating business
cases, defining use cases with ecosystem partners or defining service
portfolios using 5G technology

- Unlike 2G, 3G and 4G, businesses are looking for Network Service
Providers and System Integrators to play a crucial role in
accelerating the 5G adoption journey

- 59 percent of respondents mentioned security as the biggest
barrier for 5G adoption

Bengaluru, India (ots/PRNewswire) - Infosys Knowledge Institute
(https://www.infosys.com/about/knowledge-institute/) (IKI), the
global thought leadership and research arm of Infosys, today unveiled
its market research titled, 'State of 5G - The Road Ahead'. The
research was aimed at gathering insights around the current state of
5G adoption and identifying current and future initiatives that can
serve as a guide for business and technology leaders across
enterprises in their 5G digital transformation journey.

For this research, Infosys surveyed 850 senior executives
representing firms from 12 industries, with annual revenues over US
$1 billion across US, Europe, UK, Australia and New Zealand. The
study gathered empirical evidence to show how mass machine
communication is expected to be the most transformed application with
5G and why data security emerges as the most critical barrier to its
adoption.

Key findings of the survey:

- Industry wise, Energy and Utilities call out Integration while
Manufacturing mentions virtualized 5G core deployment as key
challenges
- Maintenance of the new technology (47 percent) and defining a
roadmap for AI and ML technology advancements (33 percent) emerged
as key challenges post implementation

- Consumer Retail and Logistics (CRL) and Energy and Utilities (E&U)
industries are leaders in 5G strategy with experiments around
In-Store Experience and Smart Grids respectively. There is also
traction in interactive experiences around media delivery, smart
spaces, and remote healthcare.
- Telecom industry is driving more use case experimentation (57
percent) that can help them disrupt the market.
- Supply side industries have migrated beyond the business case
stage, focusing more on prototyping. On the other hand, industries
on the demand side are driven by the cautious nature of users while
contemplating business cases.

- A staggering 90 percent of the respondents are either actively
investigating 5G business cases or defining various use cases and
service portfolios with ecosystem partners.
- Nearly 60 percent of respondents mentioned cost and effectiveness
as the primary criteria for use case adoption, while 57 percent of
surveyed enterprises are looking at 5G for new revenue streams.