Shenandoah Telecommunications Company Reports Fourth Quarter and Full Year 2019 Results

EDINBURG, Va., Feb. 26, 2020 (GLOBE NEWSWIRE) -- Shenandoah Telecommunications Company (“Shentel”) (Nasdaq: SHEN) announced fourth quarter and full year 2019 financial and operating results.

2019 Highlights

• Earnings per share increased 18.3% to $1.10.
• Consolidated normalized free cash flow grew 7.9% to a record $139.2 million.
• Record Wireless postpaid gross and net additions of 235,953 and 49,018, respectively.
• Broadband revenues, Adjusted OIBDA and Operating Income grew 5.9%, 4.9% and 2.2%, respectively, from 2018.
• Completed upgrades to DOCSIS 3.1 in our cable markets enabling broadband speeds up to 1 Gbps and completed wireless network growth-related capital investments in recently acquired markets.
• Launched Fiber to the Home ("FTTH") service branded Glo Fiber in Harrisonburg, Virginia.

"We are pleased with the progress we made in 2019 in executing our strategic plan.  Our recently completed investments in our cable and wireless networks have already begun to produce positive returns with our cable broadband penetration growing from 37.4% to 40.6% in 2019 and our Wireless business achieving a record year of postpaid gross and net additions," said President and CEO, Christopher E. French.  "In addition, we launched our new fiber edge-out strategy, Glo Fiber, and acquired valuable mid-band spectrum in our region for our planned fixed wireless broadband launch later this year. We expect these investments will drive long-term growth in our Broadband business for the next several years and we are well positioned financially and operationally to continue the positive momentum in 2020."

Shentel's fourth-quarter earnings conference call will be webcast at 8:30 a.m. ET on Thursday, February 27, 2020. The webcast and related materials will be available on Shentel’s Investor Relations website at https://investor.shentel.com/.

Consolidated Full Year 2019 Results

• Revenue grew $3.1 million, or 0.5%, year over year to $633.9 million in 2019 driven primarily by Broadband revenue growth of $10.8 million partially offset by Wireless revenue decline of $7.1 million. The Wireless segment recognized $12.0 million in lower travel revenue in 2019 compared to 2018 due to the ongoing dispute with Sprint over resetting the travel fee.
  
  
• Adjusted OIBDA decreased $3.7 million to $260.9 million in 2019 from $264.6 million in 2018 due to the $12 million travel revenue decline in the Wireless segment partially offset by growth of $3.9 million in Broadband, $3.6 million in the core Wireless business, excluding the impact from travel, and $0.6 million in Towers.
  
  
• Operating income increased 4.1% in 2019 to $97.0 million from $93.2 million in 2018.
  
  
• Earnings per diluted share grew 18.3% to $1.10 from $0.93 per diluted share in 2018.

Wireless

• Wireless revenue decreased $7.1 million in 2019 to $443.4 million compared with $450.5 million in 2018. The decrease was attributable to the aforementioned $12 million decline in travel revenue partially offset by $3.2 million increase in postpaid and prepaid revenue from approximately 6% growth in subscribers and $1.6 million increase in roaming and MVNO revenues.
  
  
• Wireless operating expenses in 2019 were $354.8 million, compared with $362.5 million in 2018, a year over year decrease of $7.6 million, primarily due to a $9.3 million decline in depreciation and amortization expense as certain assets acquired from nTelos became fully depreciated, $4.3 million decline in line costs from lower backhaul rates, a $2.0 million decline in operational taxes, $1.8 million decline in advertising costs and $0.7 million decline in retail store rents, partially offset by a $10.5 million increase in tower rents from a combination of an increase of 107 cell sites and higher tower rents rates from 2018.
  
  
• Wireless Adjusted OIBDA in 2019 was $204.7 million, compared with $213.1 million in 2018.
  
  
• Wireless operating income in 2019 was $88.5 million, compared with $88.0 million in 2018.

Broadband

• Broadband revenue grew $10.8 million or 5.9% to $193.9 million in 2019 compared with $183.1 million in 2018. The increase was primarily attributable to a $10.1 million or 8.2% growth in Residential and SMB revenue, $3.3 million or 13.4% growth in Fiber enterprise and wholesale revenue partially offset by $3.2 million or 12.3% decline in RLEC revenue.
  
  
• Broadband operating expenses increased approximately $9.9 million, or 7.0%, to $151.4 million in 2019, compared with 2018, primarily due to $2.9 million of operating expenses incurred in the launch of Glo Fiber, $3.0 million in higher depreciation and amortization expense, $1.6 million in increased cost of service due to the expansion of our network footprint and higher programming and retransmission fees, $1.5 million in payroll increases and $0.8 million in higher advertising and commissions.
  
  
• Broadband Adjusted OIBDA in 2019 grew 4.9% to $83.8 million, compared with $79.9 million in 2018.
  
  
• Broadband operating income in 2019 was $42.5 million, compared with $41.6 million in 2018.

Tower

• Tower revenue in 2019 was $13.0 million, representing a year over year increase of 6.5% compared with $12.2 million in 2018. The increase was due to a 10.1% increase in tenants and a 2.5% increase in the lease rate.
  
  
• Tower operating expenses in 2019 were $7.1 million, compared with $7.4 million for 2018. The decline was due to lower depreciation and amortization expense.
  
  
• Tower Adjusted OIBDA grew 8.6% to $7.9 million, compared with $7.3 million in 2018.
  
  
• Tower operating income in 2019 was $5.9 million, compared with $4.8 million in 2018.

Consolidated Fourth Quarter 2019 Results

• Revenue in the fourth quarter of 2019 was $161.0 million compared with $161.5 million in the fourth quarter of 2018, as Broadband and Tower segments growth of $3.8 million and $0.7 million were offset by $4.5 million in lower Sprint travel revenue resulting from the ongoing dispute with Sprint over resetting the travel fee.
  
  
• Adjusted OIBDA in the fourth quarter of 2019 was $63.5 million compared with $69.1 million in the fourth quarter of 2018 due to a decline in the Wireless segment.
  
  
• Operating income in the fourth quarter of 2019 was $22.9 million compared with $27.0 million in the fourth quarter of 2018.
  
  
• Net income in the fourth quarter of 2019 was $13.5 million or $0.27 per diluted share compared with net income of $14.9 million or $0.30 per diluted share in the fourth quarter of 2018.

Wireless

• Shentel served 844,194 wireless postpaid subscribers at December 31, 2019, representing an increase of 6.2% compared with 795,176 subscribers as of December 31, 2018. Fourth quarter 2019 postpaid gross adds increased 31.8% to 71,830, net adds increased 115.6% to 20,777.  Postpaid phone net adds more than doubled to 8,654 and postpaid phone churn increased 12 basis points to 1.88% compared to fourth quarter 2018.  At December 31, 2019, phones represented 87.8% of the postpaid base.
  
  
• Shentel served 274,012 wireless prepaid subscribers at December 31, 2019, representing an increase of 5.9% compared with 258,704 subscribers as of December 31, 2018. Fourth quarter 2019 prepaid gross adds, net adds and churn were consistent with the fourth quarter 2018.
  
  
• Wireless revenue decreased $3.5 million, to $112.4 million for the fourth quarter of 2019 compared with the fourth quarter of 2018. Sprint travel revenue declined $4.5 million due to the continuing dispute over resetting the travel fee partially offset by $1.2 million of higher equipment revenue due to higher postpaid gross adds.
  
  
• Wireless operating expenses in the fourth quarter of 2019 were $91.5 million compared to $90.9 million in the fourth quarter of 2018. The increase was due to $3.0 million in higher tower rents and maintenance due to an increase of 107 cell sites in our network, $1.6 million in higher equipment cost of goods sold due to higher gross adds offset by $0.8 million in lower property taxes, and $3.0 million in lower depreciation and amortization as certain assets acquired from nTelos became fully depreciated.
  
  
• Wireless Adjusted OIBDA in the fourth quarter of 2019 was $48.7 million, compared with $55.7 million for the fourth quarter of 2018.
  
  
• Wireless Operating Income in the fourth quarter of 2019 was $20.9 million, compared to $25.0 million for the fourth quarter of 2018.

Broadband

• Total Revenue Generating Units ("RGUs") as of December 31, 2019 were 191,227, representing an increase of 1.5% which includes the addition of approximately 4,800 RGUs obtained through the Big Sandy acquisition and 177 RGUs from the late October launch of Glo Fiber.  Glo Fiber ended the year with approximately 1,723 homes passed representing 7.4% penetration.  Cable broadband penetration grew from 37.4% to 40.6% and broadband churn declined 19 basis points to 1.64%.
  
  
• Broadband revenue in the fourth quarter of 2019 grew $3.8 million or 8.2% to $49.8 million compared with $46.0 million in the fourth quarter of 2018, primarily driven by $2.8 million increase in Residential and SMB revenue and $1.1 million increase in Fiber enterprise and wholesale revenue.
  
  
• Broadband operating expenses in the fourth quarter of 2019 were $40.5 million compared to $36.6 million in the fourth quarter of 2018. The increase was primarily due to $1.1 million of expenses incurred with the launch of Glo Fiber and a $2.1 million increase in depreciation expense due to the expansion of our network.
  
  
• Broadband Adjusted OIBDA in the fourth quarter of 2019 grew 10.0% to $21.4 million, compared with $19.4 million for the fourth quarter of 2018.
  
  
• Broadband Operating income in the fourth quarter of 2019 was $9.4 million, compared to $9.5 million in the fourth quarter of 2018.

Tower

• Total towers and tenants were 225 and 404 as of December 31, 2019 as compared to 208 and 367, respectively, as of December 31, 2018.
  
  
• Tower revenue in the fourth quarter of 2019 grew 22.2% to $3.8 million, compared with $3.1 million for the fourth quarter of 2018.
  
  
• Tower operating expenses in the fourth quarter of 2019 were $1.3 million, compared with $2.1 million for the fourth quarter of 2018. The decline was due to lower depreciation and amortization expense.
  
  
• Tower Adjusted OIBDA in the fourth quarter of 2019 grew 21.3% to $2.3 million, compared with $1.9 million for the fourth quarter of 2018.
  
  
• Tower operating income in the fourth quarter of 2019 was $2.4 million, compared to $1.0 million for the fourth quarter of 2018.

Other Information

• Capital expenditures were $138.8 million for the year ended December 31, 2019 compared with $136.6 million in 2018. The $2.2 million increase in capital expenditures due primarily to Broadband segment's $19.0 million investment in Glo Fiber and fixed wireless, partially offset by lower wireless and tower capital expenditures.
  
  
• The Company declared and paid a cash dividend of $13.9 million, or $0.29 per share, in the fourth quarter 2019.
  
  
• During the fourth quarter of 2019, we repurchased and retired 200,410 shares of our outstanding common stock in the open market purchases, pursuant to the previously-announced share repurchase program, for a total of $7.2 million. As of December 31, 2019, approximately $72.8 million remained available to repurchase shares under the share repurchase program.
  
  
• Outstanding debt at December 31, 2019 totaled $720.1 million, net of unamortized loan costs, compared to $770.2 million as of December 31, 2018.  As of December 31, 2019, the Company had liquidity of approximately $176.7 million, including $75.0 million of revolving line of credit availability.

Free cash flow, normalized free cash flow and Adjusted OIBDA are non-GAAP financial measures that are not determined in accordance with US generally accepted accounting principles. Reconciliations of these non-GAAP financial measures are provided in this press release after the consolidated financial statements.

Conference Call and Webcast

Teleconference Information:

Date: February 27, 2020   
Time: 8:30 A.M. (ET)
Dial in number: 1-888-695-7639

Password: 2493817
 
Audio webcast: http://investor.shentel.com/

An audio replay of the call will be available approximately two hours after the call is complete, through March 26, 2020 by calling [phone].

About Shenandoah Telecommunications

Shenandoah Telecommunications Company (Shentel) provides a broad range of diversified communications services through its high speed, state-of-the-art wireless, cable and fiber optic networks to customers in the Mid-Atlantic United States. The Company’s services include: wireless voice and data; broadband internet, video, and digital voice; fiber optic Ethernet, wavelength and leasing; telephone voice and digital subscriber line; and tower colocation leasing. Shentel is the exclusive personal communications service (“PCS”) Affiliate of Sprint in a multi-state area covering large portions of central and western Virginia, south-central Pennsylvania, West Virginia, and portions of Maryland, Kentucky, and Ohio. For more information, please visit www.shentel.com.

This release contains forward-looking statements that are subject to various risks and uncertainties. The Company's actual results could differ materially from those anticipated in these forward-looking statements as a result of unforeseen factors. A discussion of factors that may cause actual results to differ from management's projections, forecasts, estimates and expectations, is available in the Company’s filings with the SEC. Those factors may include changes in general economic conditions, increases in costs, changes in regulation and other competitive factors.

CONTACTS:
Shenandoah Telecommunications Company
Jim Volk
Senior Vice President - Chief Financial Officer
540-984-5168
[e-mail]
Or
John Nesbett/Jennifer Belodeau
IMS Investor Relations
203-972-9200
[e-mail]

SHENANDOAH TELECOMMUNICATIONS COMPANY AND SUBSIDIARIES
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except per share amounts)

	Quarter Ended December 31,								Year Ended December 31,
	2019				2018				2019				2018
Revenue:
Service revenue and other	$	140,941			$	142,637			$	565,063			$	562,456
Equipment revenue	20,056				18,847				68,843				68,398
Total revenue	160,997				161,484				633,906				630,854
Operating expenses:
Cost of services	49,574				47,660				198,753				194,022
Cost of goods sold	19,578				17,952				65,914				63,959
Selling, general and administrative	29,470				27,105				112,540				113,222
Depreciation and amortization	39,495				41,773				159,653				166,405
Total operating expenses	138,117				134,490				536,860				537,608
Operating income	22,880				26,994				97,046				93,246
Other income (expense):
Interest expense	(6,487		)		(7,663		)		(29,468		)		(34,847		)
Other	(101		)		831				3,461				3,713
Income before income taxes	16,292				20,162				71,039				62,112
Income tax expense	2,771				5,310				16,104				15,517
Net income	$	13,521			$	14,852			$	54,935			$	46,595
Net income per share, basic and diluted:
Basic net income per share	$	0.27			$	0.31			$	1.10			$	0.94
Diluted net income per share	$	0.27			$	0.30			$	1.10			$	0.93
Weighted average shares outstanding, basic	49,762				49,587				49,811				49,542
Weighted average shares outstanding, diluted	50,067				50,112				50,101				50,063

SHENANDOAH TELECOMMUNICATIONS COMPANY AND SUBSIDIARIES
UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands)

	December 31,  2019				December 31,  2018
Cash and cash equivalents	$	101,651			$	85,086
Other current assets	137,380				125,116
Total current assets	239,031				210,202
Investments	12,388				10,788
Property, plant and equipment, net	700,114				701,359
Intangible assets, net	314,147				366,029
Goodwill	149,070				146,497
Operating lease right-of-use assets	392,589				—
Deferred charges and other assets, net	53,352				49,891
Total assets	$	1,860,691			$	1,484,766
Total current liabilities	147,336				$	88,539
Long-term debt, less current maturities	688,464				749,624
Other liabilities	555,469				204,356
Total shareholders’ equity	469,422				442,247
Total liabilities and shareholders’ equity	$	1,860,691			$	1,484,766

SHENANDOAH TELECOMMUNICATIONS COMPANY AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)

	Year Ended December 31,
	2019				2018
Cash flows from operating activities:
Net income	$	54,935			$	46,595
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation	139,543				142,111
Amortization of intangible assets	20,535				24,294
Accretion of asset retirement obligations	1,478				1,045
Bad debt expense	1,743				1,983
Stock based compensation expense, net of amount capitalized	3,817				4,959
Deferred income taxes	11,644				6,208
Other adjustments	(1,489		)		553
Changes in assets and liabilities	26,939				37,899
Net cash provided by operating activities	$	259,145			$	265,647
Cash flows from investing activities:
Capital expenditures	(138,792		)		(136,641		)
Cash disbursed for acquisitions	(10,000		)		(52,000		)
Cash disbursed for FCC spectrum licenses	(16,742		)		—
Proceeds from sale of assets and other	200				841
Net cash used in investing activities	$	(165,334	)		$	(187,800	)
Cash flows from financing activities:
Principal payments on long-term debt	(53,197		)		(51,264		)
Dividends paid, net of dividends reinvested	(13,943		)		(12,866		)
Repurchase of common stock	(7,231		)		—
Proceeds from revolving credit facility borrowings	—				15,000
Principal payments on revolving credit facility	—				(15,000		)
Taxes paid for equity award issuances	(2,911		)		(3,245		)
Payments for debt issuance costs	—				(3,971		)
Proceeds from exercise of stock options	36				—
Net cash used in financing activities	$	(77,246	)		$	(71,346	)
Net increase in cash and cash equivalents	16,565				$	6,501
Cash and cash equivalents, beginning of period	85,086				78,585
Cash and cash equivalents, end of period	$	101,651			$	85,086

Non-GAAP Financial Measures
Adjusted OIBDA

Adjusted OIBDA represents Operating income before depreciation, amortization of intangible assets, stock-based compensation and certain other items of revenue, expense, gain or loss not reflective of our operating performance, which may or may not be recurring in nature.

Adjusted OIBDA is a non-GAAP financial measure that we use to evaluate our operating performance in comparison to our competitors. Management believes that analysts and investors use Adjusted OIBDA as a supplemental measure of operating performance to facilitate comparisons with other telecommunications companies. This measure isolates and evaluates operating performance by excluding the cost of financing (e.g., interest expense), as well as the non-cash depreciation and amortization of past capital investments, non-cash share-based compensation expense, and certain other items of revenue, expense, gain or loss not reflective of our operating performance, which may or may not be recurring in nature.

Adjusted OIBDA has limitations as an analytical tool and should not be considered in isolation or as a substitute for operating income, net income or any other measure of financial performance reported in accordance with U.S. Generally Accepted Accounting Principles (“GAAP”).

The following tables reconcile Adjusted OIBDA to operating income, which we consider to be the most directly comparable GAAP financial measure:

Year Ended December 31, 2019
(in thousands)		Wireless				Broadband				Tower				Corporate				Consolidated
Operating income		$	88,541			$	42,521			$	5,899			$	(39,915	)		$	97,046
Depreciation		96,094				40,831				2,025				593				139,543
Amortization of intangible assets		20,062				473				—				—				20,535
OIBDA		204,697				83,825				7,924				(39,322		)		257,124
Share-based compensation expense		—				—				—				3,817				3,817
Adjusted OIBDA		$	204,697			$	83,825			$	7,924			$	(35,505	)		$	260,941

Year Ended December 31, 2018
(in thousands)		Wireless				Broadband				Tower				Corporate				Consolidated
Operating income		$	88,004			$	41,620			$	4,843			$	(41,221	)		$	93,246
Depreciation		100,950				38,140				2,454				567				142,111
Amortization of intangible assets		24,117				177				—				—				24,294
OIBDA		213,071				79,937				7,297				(40,654		)		259,651
Share-based compensation expense		—				—				—				4,959				4,959
Adjusted OIBDA		$	213,071			$	79,937			$	7,297			$	(35,695	)		$	264,610

Quarter ended December 31, 2019
(in thousands)		Wireless				Broadband				Tower				Corporate				Consolidated
Operating income		$	20,908			$	9,371			$	2,439			$	(9,838	)		$	22,880
Depreciation		23,110				11,842				(113		)		201				35,040
Amortization of intangible assets		4,714				166				—				—				4,880
OIBDA		48,732				21,379				2,326				(9,637		)		62,800
Share-based compensation expense		—				—				—				659				659
Adjusted OIBDA		$	48,732			$	21,379			$	2,326			$	(8,978	)		$	63,459

Quarter Ended December 31, 2018
(in thousands)		Wireless				Broadband				Tower				Corporate				Consolidated
Operating income		$	24,957			$	9,487			$	1,023			$	(8,473	)		$	26,994
Depreciation		25,154				9,898				894				163				36,109
Amortization of intangible assets		5,620				44				—				—				5,664
OIBDA		55,731				19,429				1,917				(8,310		)		68,767
Share-based compensation expense		—				—				—				381				381
Adjusted OIBDA		$	55,731			$	19,429			$	1,917			$	(7,929	)		$	69,148

Segment Results

Year ended December 31, 2019 (in thousands)	Wireless				Broadband				Tower				Corporate & Eliminations				Consolidated
External revenue
Postpaid	$	302,031			$	—			$	—			—				$	302,031
Prepaid	53,540				—				—				—				53,540
Tower lease	—				—				6,964				—				6,964
Cable, residential and SMB	—				134,187				—				—				134,187
Fiber, enterprise and wholesale	—				20,187				—				—				20,187
Rural local exchange carrier	—				21,074				—				—				21,074
Travel, installation, and other	20,160				6,920				—				—				27,080
Service revenue and other	375,731				182,368				6,964				—				565,063
Equipment	67,659				1,184				—				—				68,843
Total external	443,390				183,552				6,964				—				633,906
Revenue from other segments	—				10,392				6,020				(16,412		)		—
Total revenue	443,390				193,944				12,984				(16,412		)		633,906
Operating expenses
Cost of services	131,745				76,674				3,894				(13,560		)		198,753
Cost of goods sold	65,148				766				—				—				65,914
Selling, general and administrative	42,225				32,679				1,166				36,470				112,540
Depreciation and amortization	115,731				41,304				2,025				593				159,653
Total operating expenses	354,849				151,423				7,085				23,503				536,860
Operating income (loss)	$	88,541			$	42,521			$	5,899			$	(39,915	)		$	97,046

Year ended December 31, 2018 (in thousands)	Wireless				Broadband				Tower				Corporate & Eliminations				Consolidated
External revenue
Postpaid	$	300,775			$	—			$	—			$	—			$	300,775
Prepaid	51,602				—				—				—				51,602
Tower lease	—				—				7,180				—				7,180
Cable, residential and SMB	—				124,072				—				—				124,072
Fiber, enterprise and wholesale	—				18,218				—				—				18,218
Rural local exchange carrier	—				23,485				—				—				23,485
Travel, installation, and other	30,572				6,552				—				—				37,124
Service revenue and other	382,949				172,327				7,180				—				562,456
Equipment	67,510				888				—				—				68,398
Total external	450,459				173,215				7,180				—				630,854
Revenue from other segments	—				9,905				5,016				(14,921		)		—
Total revenue	450,459				183,120				12,196				(14,921		)		630,854
Operating expenses
Cost of services	127,045				75,066				4,121				(12,210		)		194,022
Cost of goods sold	63,583				376				—				—				63,959
Selling, general and administrative	46,760				27,741				778				37,943				113,222
Depreciation and amortization	125,067				38,317				2,454				567				166,405
Total operating expenses	362,455				141,500				7,353				26,300				537,608
Operating income (loss)	$	88,004			$	41,620			$	4,843			$	(41,221	)		$	93,246

Quarter ended December 31, 2019 (in thousands)	Wireless				Broadband				Tower				Corporate & Eliminations				Consolidated
External revenue
Postpaid	$	75,623			$	—			$	—			—				$	75,623
Prepaid	13,115				—				—				—				13,115
Tower lease	—				—				1,598				—				1,598
Cable, residential and SMB	—				34,484				—				—				34,484
Fiber, enterprise and wholesale	—				5,276				—				—				5,276
Rural local exchange carrier	—				5,175				—				—				5,175
Travel, installation, and other	3,779				1,891				—				—				5,670
Service revenue and other	92,517				46,826				1,598				—				140,941
Equipment	19,845				211				—				—				20,056
Total external	112,362				47,037				1,598				—				160,997
Revenue from other segments	—				2,795				2,190				(4,985		)		—
Total revenue	112,362				49,832				3,788				(4,985		)		160,997
Operating expenses
Cost of services	33,452				19,271				1,102				(4,251		)		49,574
Cost of goods sold	19,408				170				—				—				19,578
Selling, general and administrative	11,195				9,012				360				8,903				29,470
Depreciation and amortization	27,399				12,008				(113		)		201				39,495
Total operating expenses	91,454				40,461				1,349				4,853				138,117
Operating income (loss)	$	20,908			$	9,371			$	2,439			$	(9,838	)		$	22,880

Quarter ended December 31, 2018 (in thousands)	Wireless				Broadband				Tower				Corporate & Eliminations				Consolidated
External revenue
Postpaid	$	75,970			$	—			$	—			$	—			$	75,970
Prepaid	13,341				—				—				—				13,341
Tower lease	—				—				1,830				—				1,830
Cable, residential and SMB	—				31,676				—				—				31,676
Fiber, enterprise and wholesale	—				4,589				—				—				4,589
Rural local exchange carrier	—				5,528				—				—				5,528
Travel, installation, and other	7,937				1,766				—				—				9,703
Service revenue and other	97,248				43,559				1,830				—				142,637
Equipment	18,651				196				—				—				18,847
Total external	115,899				43,755				1,830				—				161,484
Revenue from other segments	—				2,302				1,270				(3,572		)		—
Total revenue	115,899				46,057				3,100				(3,572		)		161,484
Operating expenses
Cost of services	30,555				18,891				1,119				(2,905		)		47,660
Cost of goods sold	17,833				119				—				—				17,952
Selling, general and administrative	11,780				7,618				64				7,643				27,105
Depreciation and amortization	30,774				9,942				894				163				41,773
Total operating expenses	90,942				36,570				2,077				4,901				134,490
Operating income (loss)	$	24,957			$	9,487			$	1,023			$	(8,473	)		$	26,994

Supplemental Information

Wireless Operating Statistics

The following tables indicate selected operating statistics of Wireless, including Sprint subscribers, as of the dates shown:

		December 31,  2019				December 31,  2018 (2)
Retail PCS total subscribers - postpaid		844,194				795,176
Retail PCS phone subscribers		740,958				723,455
Retail PCS connected device subscribers		103,236				71,721
Retail PCS subscribers - prepaid		274,012				258,704
PCS market POPS (000) (1)		7,227				7,023
PCS covered POP (000) (1)		6,324				6,109
Macro base stations (cell sites)		1,960				1,853

		Three Months Ended December 31,											Twelve Months Ended December 31,
Postpaid:		2019							2018				2019							2018 (2)
Gross PCS total subscriber additions		71,830							54,517				235,953							190,334
Gross PCS phone additions		50,188							42,114				174,237							156,601
Gross PCS connected device additions		21,642							12,403				61,716							33,733
Net PCS total subscriber additions		20,777							9,639				49,018							20,236
Net PCS phone additions		8,654							4,179				19,846							12,310
Net PCS connected device additions		12,123							5,460				29,172							7,926
PCS monthly retail total churn %		2.05					%		1.90		%		1.92					%		1.82		%
PCS monthly phone churn %		1.88					%		1.76		%		1.77					%		1.69		%
PCS monthly connected device churn %		3.30					%		3.40		%		3.21					%		3.35		%
Prepaid:
Gross PCS subscriber additions		39,352							38,225				152,098							150,662
Net PCS subscriber additions		2,461							3,242				15,308							17,191
PCS monthly retail churn %		4.52					%		4.56		%		4.26					%		4.45		%

___________________________

(1)

"POPS" refers to the estimated population of a given geographic area.  Market POPS are those within a market area which we are authorized to serve under our Sprint PCS affiliate agreements, and Covered POPS are those covered by our network. The data source for POPS is U.S. census data. Historical periods previously referred to other third party population data and have been recast to refer to U.S. census data.

(2)

Acquired the Richmond Expansion Area on February 1, 2018 with market POPs of 1,082,000 and covered POPs of 602,000. 2018 net adds results exclude 38,343 postpaid and 15,691 prepaid subscribers acquired.

Broadband Operating Statistics

		December 31, 2019				December 31, 2018
Broadband homes passed (1)		208,298				201,633
Broadband customer relationships (2)		100,890				95,328
Video:
RGUs (3)		53,673				58,672
Penetration (4)		25.8		%		29.1		%
Digital video penetration (5)		95.0		%		78.8		%
Broadband:
RGUs (3)		84,045				75,389
Penetration (4)		40.3		%		37.4		%
Voice:
RGUs (3)		31,380				29,474
Penetration (4)		16.2		%		15.9		%
Total Cable and Glo Fiber RGUs		169,098				163,535
RLEC homes passed		25,846				26,782
RLEC customer relationships (2)		10,306				11,226
RLEC RGUs:
Data RLEC		7,797				9,104
Penetration (4)		30.2		%		34.0		%
Voice RLEC		14,332				15,698
Penetration (4)		55.5		%		58.6		%
Total RLEC RGUs		22,129				24,802
Total RGUs		191,227				188,337
Fiber route miles		6,139				5,641
Total fiber miles (6)		320,444				300,200

___________________________

(1)	Homes and businesses are considered passed (“homes passed”) if we can connect them to our distribution system without further extending the transmission lines. Homes passed is an estimate based upon the best available information. Homes passed have access to video, broadband and voice services.
(2)	Customer relationships represent the number of billed customers who receive at least one of our services.
(3)	As of September 30, 2019, the Company revised its methodology for counting RGUs associated with hotels, multiple dwelling units ("MDUs") and certain commercial customers.  We now count each dwelling or unit of service as a separate RGU.  Prior year information has been recast to reflect our revised methodology.  Previously we counted RGUs on an equivalent basis consistent with carriage fee practices.
(4)	Penetration is calculated by dividing the number of users by the number of homes passed or available homes, as appropriate.
(5)	Digital video penetration is calculated by dividing the number of digital video users by total video users. Digital video users are video customers who receive any level of video service via digital transmission. A dwelling with one or more digital set-top boxes or digital adapters counts as one digital video user.
(6)	Total fiber miles are measured by taking the number of fiber strands in a cable and multiplying that number by the route distance. For example, a 10 mile route with 144 fiber strands would equal 1,440 fiber miles.

Tower Operating Statistics

		December 31, 2019				December 31, 2018
Towers owned		225				208
Tenants (1)		404				367
Average tenants per tower		1.8				1.8

___________________________

^{(1) Includes 201 and 174 intercompany tenants for our Wireless segment as of December 31, 2019 and 2018, respectively.}

Reconciliation of Non-GAAP Measures Normalized Free Cash Flow and Free Cash Flow

		Three Months Ended December 31,								Twelve Months Ended December 31,
(in thousands)		2019				2018				2019				2018
Net cash provided by operating activities		$	65,686			$	76,847			$	259,145			$	265,647
Less: Capital expenditures (1)		(22,988		)		(44,332		)		(119,954		)		(136,641
Normalized free cash flow		42,698				32,515				139,191				129,006
Glo Fiber and Fixed Wireless capital expenditures		(8,766		)		—				(18,838		)		—
Free cash flow		$	33,932			$	32,515			$	120,353			$	129,006

(1) Excludes capital expenditures for the development of Glo Fiber and Fixed Wireless.

Free cash flow and normalized free cash flow are non-GAAP financial measures that, when viewed with our GAAP results, provides a more complete understanding of factors and trends affecting our cash flows. Free cash flow is calculated by subtracting capital expenditures from net cash provided by operating activities.  Normalized free cash flow is calculated by subtracting capital expenditures, excluding spending on the development of Glo Fiber and Fixed Wireless services, from net cash provided by operating activities.  We believe they are more conservative measures of our cash flow since purchases of fixed assets are necessary for ongoing operations and expansion. Free cash flow and normalized free cash flow are utilized by our management, investors and analysts to evaluate cash available that may be used to pay scheduled principal payments on our debt obligations and provide further investment in the business.