Research reveals that over nine million broadband consumers unaware they are set for biggest in-contract price hike in years[i] - Seite 2

"Here at Hyperoptic, we are proud to put customers first. We pioneered rolling-contract packages, offered free connectivity for a number of families in council housing during the 2021 lock-down and have launched great value tariffs for people who are financially vulnerable.  Crucially, we believe in treating our customers fairly, which is why we won't be increasing our prices this year and why we have never increased our in-contract prices since our inception over ten years ago."

In January 2022 Virgin Media also announced that it would be increasing its broadband prices, reportedly by an average of £4.70 a month. That equates to an annual increase of £56.40.  Unlike the above-mentioned broadband companies, Virgin Media has confirmed that all customers affected by the price increase can leave their contract without paying any early termination charge. To do this, customers will need to contact Virgin Media within 30 days of receiving notification of the price increase. 

Sky has yet to confirm whether it will be raising its in-contract prices, but its website states "prices may change during your contract." In 2021, its customers were impacted by price rises of up to £72 per year.

Collectively, UK broadband companies are set for a windfall of more than £830^xiii million.

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About Hyperoptic

Hyperoptic was founded ten years ago to shake up the UK broadband market with its "full fibre" fibre-optic technology. We offer consumers and businesses gigabit-capable broadband with a top average (median) speed of 900Mbps, which is over 17x faster than the UK average (median) speed^xiv.

We work with property owners, developers and other partners, designing and installing dedicated fibre infrastructure to new buildings and existing developments. We focus exclusively on high density urban areas.

The company has been awarded the 'Best Superfast Broadband' provider by the Internet Service Providers' Association for six years running.  It has also been listed in the Sunday Times Sage Tech Track 100 for four years in a row. In the last year it's been recognised as the 'Fastest Ultrafast Provider (downloading)' and 'Fastest Ultrafast Provider (uploading)' by the Broadband Genie awards and won both 'The Service Award' and 'The Innovation Award' at the inaugural Compare the Market Simples Awards.