Teleperformance Commended by the OECD French National Contact Point for Implementing Its Recommendations and Maintaining Duty of Care

Regulatory News:

Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, announced today that the OECD National Contact Point (NCP)¹ for France¹ has definitively ended the proceedings initiated in April 2020 and applauded the actions taken by Teleperformance to follow NCP recommendations and maintain duty of care.

In particular, the NCP commends the Group's significant progress in India and the Philippines, where employee representatives are now stakeholders in health and safety committees at the different sites and subsidiaries.

It has ended follow-up work on the specific instance² and definitively closed the proceedings.

On April 17, 2020, UNI Global Union filed a specific instance with the OECD French NCP regarding Teleperformance and its management of the Covid-19 outbreak.

On July 5, 2021, following the initial assessment, the NCP found that the Covid-19 pandemic prevention, management and monitoring policy across the Group's subsidiaries was perfectly in line with corporate duty of care best practices, in accordance with the OECD Guidelines. After several months of investigation, the NCP also confirmed the actual and operational implementation of Teleperformance's commitments in the countries concerned.

The NCP press release is available by clicking here (French version only for now).

Teleperformance has a long history of commitment to social and environmental responsibility, and is deeply attentive to the wellbeing of its employees. This commitment is illustrated by the many Best Employer certifications awarded to Teleperformance by the independent Great Place to Work Institute.

Teleperformance and UNI Global also signed a global agreement in December 2022.

Daniel Julien, Teleperformance Chairman and Chief Executive Officer, commented: “Teleperformance’s worldwide corporate mission is to reduce the day-to-day frictions existing between companies and their customers, and between governments and their citizens. We deliver on that mission by making sure we satisfy all our stakeholders, with a primary focus on TP employee satisfaction. Accordingly, we acknowledge and appreciate the positive conclusion of the tripartite OECD NCP.”