Appian Unifies Generative AI, Enterprise Data, and End-to-End Process Automation

Latest version of the Appian AI Process Platform fuses Generative AI and process automation, supports complex casework, and empowers business users with data insights

LONDON, March 6, 2024 /PRNewswire/ -- Appian (Nasdaq: APPN) today announced immediate availability of the latest version of the Appian Platform. The release introduces the new generative AI prompt builder AI skill, which lets users easily leverage generative AI in a secure and private AI architecture that accelerates their business processes. The release also introduces Appian Case Management Studio, an AI-powered case management designer with out-of-the-box modules to quickly launch apps for complex casework. The new release also enhances Appian's Data Fabric Analytics across the Appian data fabric, empowering every Appian user with a powerful AI-assisted business intelligence capability.

With the new generative AI prompt builder AI Skill, users can harness the power of Appian's private generative AI to apply within their process automations. Using Appian's AI Skill Designer, users leverage generative AI by providing business context to an embedded large language model (LLM) that automates business work, such as content summarisation, content generation, customer and employee communications, and more. Using Appian's low-code design approach, building these new generative AI skills is fast and intuitive. Users are able to walk through a simple design experience and are able to immediately test the AI Skill in-line for instant validation.

Case Management Studio is designed to empower users to rapidly build custom case management solutions on Appian. With its intuitive no-code tools, drag-and-drop form modification, and simplified data modelling, this case management as a service (CMaaS) approach allows users to swiftly launch apps for complex casework. Advanced AI and automation capabilities assist at every stage of the case, helping business users streamline their workflows by managing routine case management tasks, such as case  summarisation, case linking, and AI-powered search and duplication resolution. Case Management Studio also solves operational problems by connecting departments, identifying existing inefficiencies, and providing business leaders with automated insights for continuous process improvement.