EQS-News

USU is positioned as a Leader in the 2024 SPARK MatrixTM for Enterprise Service Management by Quadrant Knowledge Solutions

EQS-News: USU Software AG / Key word(s): Miscellaneous USU is positioned as a Leader in the 2024 SPARK MatrixTM for Enterprise Service Management by Quadrant Knowledge Solutions 09.04.2024 / 09:55 CET/CEST The issuer is solely responsible for the content of this announcement. The Quadrant Knowledge Solutions SPARK Matrix provides competitive analysis & ranking of the Enterprise Service Management (ESM) vendors.   USU, with its comprehensive technology and customer experience management, has received strong ratings across the parameters of technology excellence and customer impact. April 9, 2024: Quadrant Knowledge Solutions announced today that it has named USU as a Q2 2024 service leader in the SPARK MatrixTM analysis of the global ESM market.

The Quadrant Knowledge Solutions’ SPARK Matrix: Enterprise Service Management, includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading technology vendors in the form of its SPARK Matrix^TM. The study offers strategic information for users to evaluate different provider capabilities, competitive differentiation, and market position.

According to Kausal Santhosh, Analyst at Quadrant Knowledge Solutions,” USU Enterprise Service Management platform stands out as a comprehensive solution leveraging AI and automation to streamline service processes and enhance customer experiences. With its Process Manager, it efficiently manages automation processes across various business functions. The platform's AI-powered chatbots enable quick issue resolution, while automation capabilities tackle repetitive tasks, freeing up staff for strategic initiatives. Offering a no-code/low-code platform with a unified UI for diverse business functions, it includes pre-configured self-service portals and a multi-bot architecture for efficient support. The platform offers customized AI modules to enhance usability, enabling trend identification, incident prediction, and risk management optimization. USU's expertise in IT finance management and knowledge management, along with tailored on-premises deployment for the public sector, further solidifies its commitment to delivering practical solutions with a focus on simplicity and user experience”.