137 0 Kommentare MetLife Expands Customer Experience Capability - Seite 2

MetLife Connected Benefits is enhancing holistic experiences across the product portfolio, for example:

Nayya Claims is now the primary technology solution to analyze medical claims data which enables MetLife Connected Benefits for accident & health (A&H) and dental products. Nayya Claims’ sophisticated technology intakes permissioned medical and pharmacy claims data to proactively identify claims opportunities and scenarios where additional services may be available, such as offering more frequent dental cleanings for employees diagnosed with diabetes or who are currently pregnant.
This is an enhancement of MetLife’s current capabilities that leverage data across MetLife’s accident and health (A&H), disability, and dental insurance to link and identify additional benefit opportunities.
MetLife Legal Plans and MetLife and Aura Identity & Fraud Protection also links employee experiences. For example, Identity & Fraud Protection can detect a new loan inquiry on an employee’s credit file and proactively serve up access to legal services to support loan-related activities such as the home buying process. And once an employee completes their digital estate plan, they are reminded that they can securely store and share copies of their estate plan documents using the Aura vault.

As part of MetLife’s business strategy, MetLife Connected Benefits now works with its Upwise benefit engagement platform to deliver a seamless experience with decision support at enrollment and on-going communications on when and how to leverage benefits throughout the year. MetLife is committed to building a more confident future for all, and MetLife Connected Benefits is not only solving the comprehension and utilization challenges of today, but will continue to evolve across the portfolio to meet the growing benefit experience needs of the future.

For more information about MetLife products & services, please visit https://www.metlife.com/business-and-brokers/employee-benefits/

About MetLife

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East. For more information, visit www.metlife.com.

About Nayya

Nayya is a leading innovator in employee benefits uniting data and technology to deliver a trusted benefits adviser to every employee. Nayya unites health, wealth, and wellness to drive value across the entire employee benefits journey, reducing friction, increasing understanding, and driving action. Our technology empowers benefits carriers and broker intermediaries to differentiate through employee experiences that enhance the value of their offerings.