U.K. Firms Turn to Salesforce to Enhance Customer Loyalty - Seite 2

The 2024 ISG Provider Lens Salesforce Ecosystem Partners report for the U.K. evaluates the capabilities of 50 providers across six quadrants: Multicloud Implementation and Integration Services for Large Enterprises, Implementation Services for Core Clouds — Midmarket, Implementation Services for Marketing Automation, Managed Application Services for Large Enterprises, Managed Application Services for Midmarket and Implementation Services for Industry Clouds.

The report names Accenture, Capgemini, Cognizant, Infosys, TCS and Wipro as Leaders in four quadrants each, while IBM is named as a Leader in three quadrants. BearingPoint, Credera, Globant, HCLTech, Hexaware, PwC, Reply, Sabio Group and Zensar are named as Leaders in two quadrants each, while Coforge, Deloitte, Pracedo and VRP Consulting are named as Leaders in one quadrant each.

In addition, OSF Digital, PwC, Tech Mahindra, UST and VASS are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

In the area of customer experience, Hexaware is named the global ISG CX Star Performer for 2024 among Salesforce ecosystem partners. The provider earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, which is part of the ISG Star of Excellence program, the premier quality recognition for the technology and business services industry.

Customized versions of the report are available from Cognizant and Hexaware.

The 2024 ISG Provider Lens Salesforce Ecosystem Partners report for the U.K. is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.