177 0 Kommentare WalkMe Cements Category Leadership with Continued AI Innovation, Industry Recognition, and Financial Growth - Seite 2

WalkMe at the forefront of innovation, continues to win industry awards amid financial growth

Recently TechTarget identified the top 6 change management applications, and WalkMe is the only digital adoption platform to make the list. WalkMe also became a CODiE Award Finalist for Best Digital Employee Experience for the upcoming May 2024 awards, a 2024 Emotional Footprint Champion and Gold Medal Award Winner in Info-Tech's vendor evaluation of Digital Adoption Platforms, a Remote Tech Breakthrough Award winner in December, and recent recipient of numerous other acclaimed awards. Not least, WalkMe is recognized as a Leader and Star Performer for the 4th consecutive time in Everest Group's DAP PEAK Matrix Assessment 2023. Most importantly, customers are happy and expressing delight, making WalkMe the DAP leader in both satisfaction and market presence on G2. On Gartner Peer Insights, 95% of WalkMe customers are willing to recommend the company and its solutions.

WalkMe’s financial growth has marked a transformative year, as it emerged a profitable company with revamped processes and continued operational improvements in 2023. The company is experiencing the benefits of investments in its Federal business, Partner ecosystem, Enterprise grade product, and DAP customer base. WalkMe significantly improved its financial position, generating positive free cash flow for 2023 and reaching non-GAAP operating profit in 3Q23.

Other momentum markers include:

FedRAMP Certification: WalkMe became the first and only DAP vendor to attain FedRAMP certification, positioning it to tap into growing public sector demand.
Advanced AI Solutions: With WalkMe’s successful launch of WalkMe Discovery and Shadow AI, built on the company’s strong AI foundations, the company addresses emerging enterprise needs and helps customers successfully harness new technology while minimizing risk.
Workflow Accelerators Launch: WalkMe’s new Workflow Accelerators empower enterprises to swiftly optimize critical business workflows across their technology stack. By leveraging best practices from 7 billion annual user interactions, these pre-built solutions eliminate friction, boost adoption, and accelerate time-to-value, enabling customers to realize the full potential of their digital transformation investments.
Thought Leadership & Category Research: As the clear category leader, WalkMe continually invests in research and thought leadership. Recent examples include the annual State of Digital Adoption 2024 (SoDA) report and Everest Group’s Evolving with AI: The Rise of Next-Generation Digital Adoption Platforms (DAPs). Notably, the number of SoDA report downloads has already doubled the number of total downloads of last year’s report.
AWS Marketplace Availability: WalkMe has expanded its reach by making its Digital Adoption Platform available on the AWS Marketplace. This move simplifies procurement, expedites deployment, and allows customers to leverage their existing AWS account credits.
Enhanced Customer Experience: WalkMe introduced new internal technology and processes, resulting in a 95% improvement in response time and a 70% reduction in resolution time. It also opened a new customer support center in Bangalore, India to serve customers with optimal follow-the-sun support.
Expanded Customer Success Team: Strengthening the Customer Success team under the leadership of Sunil Nagdev, new Chief Customer Officer, WalkMe is driving outcome-based engagements to prove the value of its DAP solution.
Flexible Pricing Model: WalkMe introduced a flexible, segmented pricing model to better cater to customers’ needs and provide a more structured path to digital adoption success.
Strengthened Partner Ecosystem: Expanding its global partner ecosystem, WalkMe is collaborating with industry leaders such as Deloitte, Accenture, and AWS to deliver enhanced value to their shared customers.
WalkMe Community: Membership in the WalkMe Community has grown 400% in the past year and now has over 5,000 members.