U.S. Firms Embrace Microsoft Clouds as Needs Evolve - Seite 2

“GenAI has been highly disruptive to IT, but it holds massive promise for enterprise productivity and innovation,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “As companies learn what they can do with this technology, Azure is enabling their exploration.”

The report also explores other Microsoft cloud trends in the U.S., including enterprises’ increasing interest in optimizing cloud costs and the growing number of Azure capabilities that managed service providers can use for new services.

For more insights into the Microsoft cloud-related challenges facing U.S. enterprises, including expanding skills requirements and the difficulty of navigating an increasingly complex technology landscape, along with advice for addressing those challenges, see the ISG Provider Lens Focal Points briefing here.

The 2024 ISG Provider Lens Microsoft Cloud Ecosystem report for the U.S. evaluates the capabilities of 37 providers across five quadrants: Managed Services for Azure, Microsoft 365 Services, SAP on Azure Services, Power Platform Services and Generative AI Services for the Microsoft Clouds.

The report names Accenture & Avanade, IBM, Infosys, TCS and Wipro as Leaders in all five quadrants. It names Cognizant, DXC Technology, HCLTech, Kyndryl and NTT DATA as Leaders in four quadrants each. Hexaware and Rackspace Technology are named as Leaders in three quadrants each. Capgemini, LTIMindtree, PwC and Tech Mahindra are named as Leaders in one quadrant each.

In addition, Capgemini and LTIMindtree are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants each. Fujitsu, Hitachi Digital Services and Tech Mahindra are named as Rising Stars in one quadrant each.

A customized version of the report is available from Hexaware.

In the area of customer experience, Bechtle is named the global ISG CX Star Performer for 2024 among Microsoft cloud ecosystem partners. The provider earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, which is part of the ISG Star of Excellence program, the premier quality recognition for the technology and business services industry.

The 2024 ISG Provider Lens Microsoft Cloud Ecosystem report for the U.S. is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.