Firms Adapt Procurement Strategies to Changing Conditions - Seite 2

The report also explores other trends affecting procurement strategies and services, including rising interest in blockchain technology and evolving relationships between providers and clients.

For more insights into the procurement challenges enterprises face, including talent shortages and lagging digital transformation due to inaccessible data, along with advice for overcoming these challenges, see the ISG Provider Lens Focal Points briefing here.

The 2024 ISG Provider Lens global Procurement Services report evaluates the capabilities of 26 providers across three quadrants: Procurement Operations Modernization Services, Strategic Sourcing and Category Management Services and Direct Procurement Enablement and Modernization Services.

The report names Accenture, Deloitte, Genpact, GEP, HCLTech, IBM, Infosys, Wipro and WNS Procurement as Leaders in all three quadrants. It names TCS as a Leader in two quadrants and Capgemini and Tech Mahindra as Leaders in one quadrant each.

In addition, Tech Mahindra is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. Corcentric, PwC and TCS are named as Rising Stars in one quadrant each.

In the area of customer experience, PwC is named the global ISG CX Star Performer for 2024 among procurement services providers. PwC earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, which is part of the ISG Star of Excellence program, the premier quality recognition for the technology and business services industry.

Customized versions of the report are available from GEP, Tech Mahindra and WNS Procurement.

The 2024 ISG Provider Lens global Procurement Services report is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Euqwerope, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.