San Fang Chemical Switches to Rimini Street Support for its Oracle EBS and Oracle Database Software

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that San Fang Chemical Co., Ltd., a global manufacturer and distributor of artificial leather products headquartered in Taiwan, has switched to Rimini Street support for its Oracle E-Business Suite application and Oracle Database software. In addition to immediately saving 50% of its annual maintenance costs that they were previously paying the vendor, the company can now maintain its core, robust Oracle system for a minimum of 15 years from the time that they switched to Rimini Street support with no forced upgrades. San Fang Chemical has also been able to liberate its IT resources and divert its substantial cost savings to invest in more forward-looking innovation projects to help pave the way for future growth and competitive advantage.

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San Fang Chemical Switches to Rimini Street Support for its Oracle EBS and Oracle Database Software (Photo: Business Wire)

Mission-Critical System Requires Premium Level Support

San Fang Chemical is headquartered in Kaohsiung, Taiwan and has a global supply chain system with production bases in Taiwan, China, Vietnam and Indonesia, as well as marketing and sales offices in the United States. As a global organization, San Fang Chemical relies heavily on the stable operation of its Oracle EBS and Database system to maintain a 24-hour production model throughout the year. Due to the high cost of the maintenance contract with the vendor, and the restrictive and less comprehensive quality of support services, the company decided to evaluate third-party support providers, and after a rigorous evaluation, chose Rimini Street as its support partner moving forward.

“The dramatically improved quality of support that Rimini Street provides us is far beyond what we were receiving from the vendor. In addition to the significant cost reduction, we now receive support for the large number of customizations we’ve made to our enterprise application and none of these customizations were supported by the vendor previously,” said Ms. Hsu, MIS manager, San Fang Chemical. “In addition, we receive a personalized service approach from our primary support engineer (PSE), who speaks the local language and is able to diagnose and resolve our support issues more quickly.”