Survey cites enhanced patient experience and anxiety reduction as top benefits of Philips Ambient Experience

March 3, 2021

• 2000th customer installation of Philips Ambient Experience at bdz Bilddiagnostisches Zentrum Münster in Germany
• 91% of surveyed users are likely or extremely likely to recommend Philips Ambient Experience to other hospitals

Amsterdam, the Netherlands – Royal Philips (NYSE: PHG, AEX: PHIA), a global leader in health technology, today announced the 2000th installation of its revolutionary patient-centric Ambient Experience solution, together with the results of a comprehensive customer survey that reveals 91% of users are likely, or extremely likely, to recommend Philips Ambient Experience to other hospitals. The survey also further confirms the solution’s ability to help hospitals deliver on the quadruple aim of enhanced patient and staff experiences, better outcomes, and lower cost of care. Philips’ 2000th Ambient Experience install started at the bdz Bilddiagnostisches Zentrum Münster in Germany, as an integral part of the diagnostic center's newly equipped radiology suite.

Philips Ambient Experience solution is a unique combination of optimized design, site planning, proprietary software, lighting, sound, video projection and multimedia content that applies human-focused innovation and design thinking to offer hospital patients and staff an engaging and pleasant experience. It can be applied both in radiology exam/treatment rooms and peripheral areas such as reception areas and waiting rooms.

The majority of survey respondents indicate that Ambient Experience decreases patient tension (76%) and fear (71%), induces patient calmness (66%), and improves cooperation during exams (63%). Ambient Experience is found to have the highest added value for patients with claustrophobia or anxiety, pediatric patients, and patients undergoing longer studies like MRI exams. By helping to improve the patient experience and reducing anxiety, Ambient Experience can help facilitate first-time-right scans and diagnoses to help drive better health outcomes, improved hospital efficiency, and higher patient and staff satisfaction.

“Health systems are looking for ways to increasing patient satisfaction while improving patient throughput and compliance in diagnostic imaging,” said Werner Satter, General Manager Healthcare Experience Solutions at Philips. “Our customers confirm that Ambient Experience helps them improve the patient experience, reducing the patient’s anxiety and thereby increasing first-time-right imaging.”