Norauto Shifts Into High Gear With SD-WAN From Orange Business Services

Norauto, a leading automotive service company in France that provides multi-brand maintenance, equipment and repairs, has joined forces with Orange Business Services to upgrade its network infrastructure to SD-WAN, supporting its digital transformation.

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The modernization of its network will allow Norauto to offer new customer experiences in its auto centers. (Photo credit: Orange Business Services)

The modernization of its network will allow Norauto to offer new customer experiences in its auto centers. Innovations include IP telephony, check-out through a cloud-based SaaS solution, immersive screens in waiting areas that allow customers to see maintenance on their vehicles in real time with status updates and electronic price tags, as well as new applications being redesigned with the latest technologies.

A major transformation with applications moved to the cloud

By leveraging Orange Business Services’ Flexible SD-WAN, Norauto can provide individual stores with direct access to cloud-hosted applications. In addition, with cyber risks on the rise, it was key for Norauto to reinforce security at all of its outlets. To meet these challenges, Flexible SD-WAN is based on the Fortinet Secure SD-WAN solution and the expertise from Orange Cyberdefense, European leader in cybersecurity services.

Beyond the SD-WAN technology, the project was co-constructed with Norauto in two stages. Orange Business Services teams first set up hybrid MPLS and broadband internet links before starting the second phase, which is the full migration to broadband internet access links, currently in progress.

With the Flexible SD-WAN operating portal, Norauto’s technical teams have visibility on the network and can manage new features themselves, such as the activation of new filtering rules. With enriched and high-performing connectivity, the teams are more agile and responsive. This enables Norauto to improve both the employee and customer experiences.

As part of this transformation project, Norauto benefits from a single point of contact and end-to-end support for its business requirements, from design and deployment to change management. To carry out this transformation, Orange Business Services and Norauto teams worked closely with a co-construction approach at every step of the project to ensure the business challenges were well analyzed with an appropriate response.