Meet the Team Making McDonald’s Restaurants More Modern, Sustainable, and Welcoming - Seite 2

Today, Nika leads the development of design concepts and in-restaurant solutions suitable for a wide range of customers, occasions, locations and store types. This means that she's the mind behind many of the things customers see, feel and experience when they visit McDonald's restaurants.

Silke, meanwhile, leads the technical and material side of restaurant design development. She works with external design agencies, whose drawings are turned into prototypes and value engineered, and helps select raw materials that meet our high sustainability and quality standards. Silke also works closely with the McDonald's Global Strategic Sourcing Services to ensure countries receive the best materials to maintain the caliber of their unique spaces. All these steps result in the creation of restaurant standards, product catalogues and design guidelines.

Transforming The McDonald's Customer Experience One Restaurant at a Time

One of the highlights of Silke's career thus far has been helping McDonald's improve the customer experience by integrating self-order kiosks and table service into restaurants.

"Table service allows people so much more time to relax," Silke explains. "It can feel like an elevated experience."

Another highlight of Silke's career has been helping McDonald's become more sustainable. She helps discover building efficiencies that reduce greenhouse gas emissions and sources more sustainable materials that help McDonald's improve its carbon footprint.

Nika is equally as passionate about keeping McDonald's agile as the world keeps changing. "Different restaurant formats and new building types with full ranges of fulfillment channels for our guests are new ways to push boundaries," she says, adding that McDonald's is challenging the status quo through innovative thinking and approaches.

As delivering great "on-premise" experiences remains one of McDonald's key business priorities, Nika is dedicated to ensuring restaurant design creates feel good moments for customers and employees.

"We want our spaces to feel comfortable and playful, and we encourage cheerful gatherings and carefree moments in our restaurants," she explains.

One of the projects she's most proud of is renovating the McDonald's restaurant she would visit as a little girl.

"I remember waiting in line to visit my first McDonald's restaurant 30 years ago," Nika says. "Years later, I was part of the team that modernized that very restaurant."

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SOURCE: McDonald's Corporation

View source version on accesswire.com:
https://www.accesswire.com/758589/Meet-the-Team-Making-McDonalds-Resta ...