Snap One Launches Control4 Connect & Control4 Assist to Elevate the Customer Experience and Create New Recurring Revenue Opportunities for Partners

New manufacturer-backed software and support services ensure customers are supported, Partners are compensated, and systems are optimized

CHARLOTTE, N.C., Jan. 18, 2024 (GLOBE NEWSWIRE) -- In a significant move to evolve the core business model of the Custom Integration industry, Snap One (Nasdaq: SNPO) today announced the launch of Control4 Connect & Control4 Assist – the new software and support offerings that improve end-user experiences while empowering U.S.-based Control4 dealers to provide superior customer service, increase profitability through recurring revenue, and encourage positive long-term client relationships.

Snap One spent more than a year developing the Control4 Connect & Control4 Assist offerings in close collaboration with 23 integrators, while also leveraging experience from thousands of Parasol customers and more than 100,000 4Sight subscribers, to ensure the services meet the needs of integrators and customers, are easy to use, and deliver in-demand experiences and enhancements.

“The homes and businesses of today rely on a wide range of networked systems and devices to operate. This makes software updates and system monitoring critical to ensure reliability, confidence and continued use,” John Heyman, Snap One CEO emphasized. “As such, the traditional business model of the CI integrator must evolve into an ongoing partnership with their customers. We believe that the customer understands the importance of working with professional integrators to keep their investment current – and that they’re willing to pay to ensure their systems are maintained and optimized.”

According to Heyman, the evolution of the industry is inevitable as it moves from hardware centric to one more grounded in software and new software integrations. “The launch of Control4 Connect and Assist meet the business and experiential needs of this new emerging business model, one that represents a major opportunity for our Partners, who can now more easily foster stronger long-term relationships with customers to drive greater satisfaction and increase profits,” he said.

Control4 Connect Powers the Possible

The Control4 Connect software service enables essential features that keep customers’ systems up to date and secure, provides convenient access and insights, and ensures smooth integration with new devices as they are released. Control4 Connect provides system control and functionality, while delivering in-demand smart living features such as voice control, remote access, Intercom Anywhere, When >>Then scene programming, system backups, on-the-go visibility and personalization of notification for mobile devices. Beginning April 23, 2024, Control4 Connect will be required for all new U.S. Control4 systems. For systems installed prior to that date, 4Sight continues to be available.