Snap One Launches Control4 Connect & Control4 Assist to Elevate the Customer Experience and Create New Recurring Revenue Opportunities for Partners - Seite 2

One of the biggest advantages of Control4 Connect for Control4 dealers is that they gain multiple recurring revenue streams that they don’t have to manage: customers pay for the service directly in the Control4 app upon registration of their new system, enabling Snap One to manage billing and payment for Partners. There’s no website to develop, no software to learn, and no records to manage.

The Control4 Connect benefits for customers are as meaningful as the benefits for Partners. “With Control4 Connect, customers will gain more control and understanding over their systems, increasing satisfaction,” Heyman said. “System education and monthly system reports inform them on the status of their systems, and help build their confidence as users. Plus, enhancements such as simplifications to initial setup, easy access to billing management, and convenient customer help sections further elevate the experience.”

Starting in April, Connect will be included on all new Control4 systems, and the annual customer cost will vary depending on the type of controller installed. Systems with a CA-1 model are free of charge, systems with a Core Lite unit cost $99, and systems with any other controller, or multiple controllers, cost $249.

Partners will receive a generous revenue share paid monthly over 12 months by direct wire payment – a significant change from the $30 product credit previously offered through the 4Sight program.

There will be no changes required for existing Control4 customers or 4Sight subscribers, but certain software improvements will only be made available to active Control4 Connect accounts.

"In discussing Connect with my clients, there has not been a single client that has reacted negatively to it. They all understand the world is evolving and changing. They all understand software as a service models. This is presented to them daily,” said Snap One Partner, Ed Gilmore of Gilmore's Sound Advice. “I think they're a little comforted by the fact that a manufacturer takes their product seriously enough that they're going to maintain and support it through software."

Control4 Assist: We Take the Calls, Integrators Take the Credit

Available immediately to Partners that become Assist Authorized, Control4 Assist is an optional remote support service that significantly reduces the burden of providing customer support while still providing recurring revenue benefits.

For an annual fee of $899, customers get proactive system monitoring and access to the Control4 Assist Team of programmers, AV technicians and certified networking administrators who remotely solve issues, answer questions and help manage customer experiences. The Assist Team will support customers leveraging OvrC and Composer tools and offer video assistance as needed. Control4 Assist customers can contact support staff from 8 a.m. to 8 p.m. 365 days a year.