Skillsoft’s Lean Into Learning Report Shows Multidimensional Skills Crisis Driving Demand for Workplace Learning

Skillsoft (NYSE: SKIL), a leading platform for transformative learning experiences, today released its annual Lean Into Learning Report. As the global workforce experiences widespread disruption, the report examines the state of learning and most in-demand skills and competencies.

“Rapidly advancing technologies – most notably generative AI – have exacerbated an already acute skills crisis. But with this challenge comes significant opportunity for organizations to reimagine their approach to upskilling and reskilling and gain a competitive edge,” said Jeffrey R. Tarr, Chief Executive Officer, Skillsoft. “Our Lean Into Learning Report provides a blueprint for skill-building priorities in a time of immense disruption. By investing in continuous learning, organizations can establish a culture of growth and innovation that positions them for long-term success.”

AI will supplement, not replace, essential skill development.

Every knowledge worker job will likely be impacted by advances in generative AI (GenAI), leading to a paradigm shift in skilling priorities. Analyzing learner trends from the past year, Skillsoft's “Practical ChatGPT” and “Generative AI Business Transformation” Aspire Journeys are seeing the greatest overall number of completions. Diving deeper, the top trending AI-related courses are “Harnessing the Disruption of Generative AI,” “Generative AI and Its Impact to Everyday Business,” and “ChatGPT & Its Practical Use Cases.”

In addition to the profound influence AI is having on what individuals are learning, it's also transforming how they are acquiring new skills. Learners are frequently turning to Skillsoft CAISY (Conversation AI Simulator), an AI-powered coach that enables organizations and learners to practice challenging workplace conversations and develop critical power skills in a contained, safe training environment. Since launching last fall, these CAISY scenarios are being utilized most frequently: “Cultivating Empathy and Connection,” “Coaching a Struggling Employee,” and “Dealing with an Irate Customer.”

Leadership skills remain a top priority as workplace needs evolve.

Technological advances and shifts in the employee-employer relationship have placed a premium on leadership skills. Across all disciplines, Skillsoft’s report found leadership topics like written communication, communication essentials, and time management being consumed most, comprising 60% of the top 10 trending topics for 2023 compared to the prior year (40%).