EXL announces speakers for AI in Action event - Seite 2

An expert panel on generative AI - hype, hope and reality: Adami will analyze with industry and insurance experts, including Liberty Mutual Insurance, Chief Information Officer, Monica Caldas; former Chief Customer Officer at Prudential Financial, Naveen Agarwal; and EXL's President and Head of Insurance, Vikas Bhalla. They will dig into the latest trends, innovations and practical business applications driving the data and AI revolution.

Demonstration: Assisting agents and buyers with EXL’s generative AI solutions: EXL's Executive Vice President and Chief Digital Officer, Anand “Andy” Logani, will demonstrate how EXL’s smart agent assist solution that improves customer experience by providing real-time procedural guidance for the next best action for contact center staff. In addition, he will showcase EXL’s buyer assist solution which provides organizations with market data on pricing fluctuations and supply chain disruptions, real-time insights for contract negotiation, and faster paperwork processing.

An expert panel on reimagining healthcare with and AI: Adami will have a discussion with Microsoft's Global Lead for Healthcare and Life Sciences Partner Ecosystem, Sunny Neogi; Humana's Senior Vice President and Head of Consumer and Provider Service Operations, Vicki Perryman; EXL's Executive Vice President and Head of Healthcare, Anita Mahon; and Lockton's Chief Data and Analytics Officer, Amit Mantrow. The panel will cover opportunities for industry transformation with AI, including where to prioritize, implications for data, technology and operations and responsible AI with a focus on privacy, bias and governance.

Breakout sessions: explore how AI is transforming industries  
EXL’s Senior Vice President and Global Head of Growth and Acceleration, Jodi Elkins-Desforges, will lead the transition to concurrent breakout sessions, where various leaders from EXL will showcase practical applications and use cases for AI across the insurance, health, banking, retail, travel, utilities and other industries.  Starting at 11:35 a.m. EDT, EXL will offer breakout sessions with demonstrations of generative AI solutions for specific industry use cases:

• Reimagining Insurance underwriting with data and generative AI  
• The future of Health – Reducing friction and improving experience with AI  
• How Banks are leveraging data & AI for competitive advantage  
• Transforming customer experience for Retail, Travel, Utilities and more  

For more information about the event, including the registration, full agenda and list of speakers, please visit the event website here.