nShift

Delivery experience key to Black-Friday success - Seite 2

David Carey, Senior Vice President, Customer Experience at nShift said, "Making big infrastructure changes during peak season is almost impossible.  But by starting to plan now, ecommerce and multi-channel retailers can ensure they have the infrastructure they need to 'go for gold' at the end of the year.  The forthcoming summer sales period creates a good opportunity to test and learn to ensure that all aspects of the delivery process chime together when it really matters."

Online retailers should center the business on a scalable delivery management system to minimize the risk of disruption.  Doing so creates a better experience for the customer.  Crucially, it makes it easier for businesses to track, collate and analyze data across the process.  This helps retailers better understand their customers and improve performance.

nShift enables multi-carrier delivery and experience management from checkout through returns.  The platform includes connections to over 1000 carriers, as well as supporting integrations with more than 450 business systems, including ERP, shopping carts, warehouse management systems, and more.  With nShift, retailers and warehouses can create a delivery experience that includes checkout, book and print, order tracking and returns.  

[1] https://www.tidio.com/blog/black-friday-trends/

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