Infosys Finacle Launches Next Generation Digital Engagement Suite

BENGALURU, India, October 3, 2018 /PRNewswire/ --

To empower banks to anticipate customer needs and deliver contextual personalized services across channels

Infosys Finacle, part of EdgeVerve Systems, a product subsidiary of Infosys (NYSE: INFY), today announced the launch of Finacle Digital Engagement Suite, an advanced omnichannel solution suite that helps banks onboard, sell, service and engage customers with tailored experiences. This builds on the success of Finacle's omnichannel solution suite that has been consistently recognized as a leader by several industry analysts and has been adopted by banks across 78 countries.

     (Logo: https://mma.prnewswire.com/media/633365/Infosys_Logo.jpg )

Infosys Finacle also introduced the Finacle Digital Engagement Hub, its next-generation omnichannel hub offering that powers all the channel applications of the engagement suite. The hub works seamlessly with all back-end applications such as core banking, trade finance, payments and liquidity management as well as channel applications such as mobile banking, branch solution and chat bots. It offers extensive capabilities to design customer-centric processes leading to consistent cross-channel experiences.

Highlights   

• The suite offers a broad range of traditional, modern and emerging channel experiences covering all user personas such as end customers, internal users, partners, and API led interactions with trusted parties.
• The solution offers comprehensive capabilities to engage retail, wealth, small business and corporate customer segments with impactful digital propositions.
• The suite accelerates the speed of internal and external innovation with a broad suite of Open APIs and a strong ecosystem of partner innovations powered by the Finacle App Center.
• It's advanced micro-services based, cloud-first architecture is designed to offer high scalability to help banks keep pace with rapidly increasing digital interactions.
• The unified engagement hub, with its unique engagement architecture, enables personalization of the customer experience. It ingests structured and unstructured data to sense, decide and deliver effective recommendations to improve customer experience, drive financial well-being, improve cross-sell success, and minimize fraud risks.
• The componentized structure of the suite enables banks to take a flexible approach to transformation, by deploying it for select channels or customer segments.

Quotes