Enterprises Turn to the Public Cloud to Enable Online Services During the Pandemic - Seite 2

The report, however, still finds strong demand for transforming legacy applications, which involves completely re-architecting and recoding workloads and moving from COBOL to a Java-based application that works seamlessly on public cloud infrastructure.

In addition, several large service providers have developed industry-specific offerings based on expertise they have gained over the years, including deep knowledge about the governance and compliance regulations required for particular industries, the report says. Many service providers are rapidly acquiring competency certifications from hyperscalers as a way to show their expertise.

Providers also are leveraging artificial intelligence-based cognitive capabilities and machine learning tools to offer high-quality public cloud migration, speed up service delivery, increase IT efficiency, automate operations, offer predictive incident management and deliver a superior user experience, the report adds. Providers have developed tools that take data from various sources to predict downtime and implement self-healing measures.

The ISG Provider Lens Public Cloud – Solutions & Services Archetype Report examines five different types of customers, or archetypes, that are looking for public cloud services. The report evaluates the capabilities of 38 public cloud providers to deliver services to the five archetypes:

Traditional Archetype: These buyers are slow to accept the relevance of cloud technologies for their computing needs. Their IT environments consist mainly of mainframe and legacy applications. They have not embraced cloud computing due to regulations, security issues or discomfort with the new technology. However, these companies are open to learning about cloud computing benefits and are seeking assistance to assess their computing environments and IT strategies.

Pragmatic Archetype: Most of these buyers are second- or third-generation outsourcers that have matured in terms of people, processes and practices. They are looking to engage with multiple service providers in a managed services mode. In these relationships, service providers are required to comply with service-level agreements or business-level agreements and with agreed-upon deadlines. These clients no longer micro-manage operational aspects of the cloud and enable their key providers to ensure proper monitoring and measurement of productivity.