Square Study Shows How Retailers and Restaurants Are Adapting to Changes in Consumer Behavior and Turning to Technology To Get Back on Track in 2021 - Seite 2

And it’s not just retailers who are seeing massive shifts in 2021, restaurants are also fundamentally reimagining the way they do business to keep their operation running smoothly, improve their bottom line, and continue serving their customers.

• 91% of restaurants have made, or plan to make, investments in kitchen automation technology.
• Restaurants expect 62% of their revenue to come from takeout or delivery in 2021.
• 58% of restaurants prefer to use their own app or website for delivery.
• Nearly half of restaurant owners or managers plan to continue offering digital menu access using URL or QR codes in 2021
• 3 in 4 restaurants plan on offering contactless ordering and payment options across all channels, with 61% utilizing contactless payments on-premise
• 42% of restaurants plan to invest in customer loyalty programs
• Restaurants that are using online ordering for delivery and takeout expect 62% of revenue to come through those online channels
• 67% of consumers prefer to use a restaurant’s own website or app for food delivery
• 92% of restaurant owners and managers are open to experimenting with their menu

“We’re seeing restaurants shift to a model that places more emphasis on the kitchen as the central hub of the operation,” said Bruce Bell, head of Square for Restaurants. “Restaurants are embracing new channels for customers to interact with their business, effectively meeting them wherever they are. Each of these channels represents a revenue stream for the restaurant and they connect to the same kitchen and are all managed by the same centralized POS system."

Despite a hard year, the future is full of opportunities for restaurateurs and retailers. For a full analysis of the top restaurant and retail trends of 2021, industry insights from Square experts, and real-life examples from innovative Square sellers, you can access the report here. For questions and additional data insights reach out to [e-mail].

About Square, Inc.

Square, Inc. (NYSE: SQ) revolutionized payments in 2009 with Square Reader, making it possible for anyone to accept card payments using a smartphone or tablet. Today, we build tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in-person, manage their business, and access financing. And individuals use Cash App to spend, send, store, and invest money. Square has offices in the United States, Canada, Japan, Australia, Ireland, Spain and the UK.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210224005142/en/