eXp World Holdings Appoints Fred Reichheld to Board of Directors

Net Promoter System creator and one of the world’s leading experts on customer and employee loyalty brings unparalleled knowledge of employee and customer satisfaction

BELLINGHAM, Wash., Sept. 07, 2023 (GLOBE NEWSWIRE) --  eXp World Holdings, Inc. (Nasdaq: EXPI) (the “Company”) this week announced the appointment of Net Promoter System (NPS) creator Fred Reichheld to the Company’s board of directors, effective Sept. 7, 2023.

“We are honored to welcome Fred Reichheld to our Board of Directors,” said Glenn Sanford, Founder, CEO and Chairman of eXp World Holdings. “For companies that value customer and employee satisfaction and loyalty, as we do, the holy grail is the Net Promoter System. Conducting regular NPS surveys with our agents and staff since 2016 is core to delivering on our agent-centric mission, and Fred shared his wisdom with our team at this year’s Shareholder Summit. I am thrilled to have him on our Board of Directors and look forward to working even more closely together.”

In addition to creating the NPS system, Reichheld is a sought-after speaker and best-selling author. His most recent book, “Winning on Purpose: The Unbeatable Strategy of Loving Customers,” explains how NPS helps companies become truly customer-centric, experiencing profitable growth through systematically converting more customers into promoters and fewer into detractors. He is currently a Bain & Company Fellow and founder of their Loyalty practice. He graduated with honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978).

Concurrent with Reichheld’s appointment, Sir Darren Jacklin will step down but continue to serve on the eXp Realty Canada Board of Directors. Following these changes, the eXp World Holdings board will comprise seven directors, four of whom are independent. Jacklin served on the eXp World Holdings Board of Directors for nearly 10 years.

“Darren has been an integral part of this company, and we are fortunate to have his continued insight and leadership on the eXp Canada Board of Directors,” said Sanford. “I would like to personally thank him for all his many contributions over the years. His experience traveling to four continents and over 50 countries mentoring entrepreneurs and business owners on specific and measurable strategies designed to build their success was a great asset to us. eXp Canada will greatly benefit from his experience and wisdom.”