Global eCommerce Transactions Expected To Surge by 14% During 2023 Holiday Season, Friendly Fraud Looms as the Biggest Spoiler - Seite 2

"Amid economic uncertainties, consumers are expected to actively pursue discounted products and embrace flexible payment methods to alleviate financial strains. With merchants eyeing revenue growth and budget-conscious buyers scouting for deals, this holiday season presents a promising opportunity for both sides, contingent on effective safeguards against potential threats," said Bobby Koscheski, head of merchant segment, ACI Worldwide.

Key predictions at a glance

eCommerce purchasing trends (Q4 2023 vs. 2022):

• Cyber Monday takes the lead in transaction volume growth predictions by key dates at 19%, followed by the Sunday prior to Cyber Monday at 9%, the Saturday after Black Friday at 6%, Black Friday at 5% and Thanksgiving at 2%.

• Gaming emerges as the leading sector in the predicted transaction volume growth at 180%, followed by telco at 12%, retail at 9% and travel at 3%.

Payment trends (Q4 2023 vs. 2022):

• The key payment method predictions for percentage growth highlight the remarkable surge of BNPL, which is expected to triple, followed by buy online and pick up in-store (BOPIS) at 16%, eWallet at 15%, credit/debit card at 4% and mobile payment at 3%.

Fraud trends:

• Predictions for Q4 2023 reveal friendly fraud as the leading threat, with an anticipated attempt percentage of 20%, followed by 3% for account takeover and 1% for promotional abuse.

Consumers today have myriad ways to make payments, and macroeconomic forces such as inflation have significantly influenced and reshaped consumer payment habits. The emergence of alternative payment methods also facilitated fraud and policy abuse proliferation. Technologically adept merchants can stay ahead of this curve by embracing a cohesive fraud strategy that combines consortium intelligence, profiling, AI machine learning and rules.

For more insights into our holiday predictions, click here to download the report, or visit https://www.aciworldwide.com/.

*Holiday season/Q4 refers to the period of October through December.

About ACI Worldwide

ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintech companies and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.