Coveo Introduces Two New Groundbreaking GenAI Business Applications and 15+ AI Innovations in the New Coveo Spring Release - Seite 2

Relevance Generative Answering for In-App Search equips enterprises to enhance their SaaS-based applications by making features and capabilities more accessible and understandable, fostering adoption through Relevance Generative Answering. Companies with SaaS-based products can easily add generative answering into their apps by leveraging Coveo’s In-Product Experience (IPX) builder capability. IPX enables users to have quicker access to trusted information, right from where they are working.

New Features for Relevance Generative Answering
In addition to making Relevance Generative Answering a multi-use case and multi-UI solution that can be used across the customer experience journey, Coveo continues to enhance product capabilities. Early access innovations include:

• Follow-up questions – LLM-generated questions help guide visitors to the next logical question or answer
• Conversational experiences – Enable searchers to have dynamic natural language conversations with LLM-generated follow-up questions that incorporate question history and user context
• Rich text formatting – Provide more visually appealing answers such as lists, code, or tables to visitors’ questions
• Multilingual support – Support multilingual dialogue in languages including French, Spanish, Italian, and German

Empowering Retailers with Product Discovery, AI-Powered Merchandising and Modern Frameworks

Retailers looking to engage shoppers with a unique digital storefront and expert knowledge can benefit from Coveo’s newest innovations. Retailers can streamline commerce by simplifying product catalog management, minimizing manual interventions, and introducing AI-powered tools for merchandisers to balance search relevance with strategic business goals, including the promotion of high-margin products. Innovations include:

• Extract true shopper intent with Semantic Encoder for Product Catalogs (early access): This new AI model improves query understanding and reduces even further the need for manual tuning and synonym additions. Teams can deliver the most relevant results through users’ natural language queries.
• Easily index your SAP product catalog data with Coveo’s Native Push Integration: Retailers can leverage the full power of Coveo’s AI Search and Generative Answering capabilities in SAP Commerce Cloud storefronts with Coveo’s native push integration and modern, composable frameworks.
• Balance business objectives and relevant results for shoppers with Business-Aware Ranking model (early access): Beyond simply layering business rules on top of AI, merchandisers can now let AI optimize for the outcomes they care about while optimizing the shopper experience. This model gives business users control over product listing results, positively impacting revenue per visitor.
• Empower teams with visual, intuitive ways to manage performance with Search Merchandising Essentials (early access): Empower merchandisers with an easy way to create business rules for boosting, burying, and pinning products with Search Merchandising Essentials added to the Merchandising Hub.
• Avoid the dreaded ‘no search results’ with Query Suggestions Automatic Fallback - now in GA: Enhance customer engagement by automatically presenting the last successful set of suggestions, increasing the likelihood of relevant product discovery.