NN Group reports 2Q16 results - Seite 3

Transparent products and services

NN Hungary successfully launched a new accident insurance product which has been well received by both customers and tied agents. The product offers financial support and unique medical and assistance services that are crucial for faster recovery after an accident.

Our Czech business unit launched NN Život, an insurance product covering a wide range of risks including death, illnesses, long-term disability and hospitalisation. Japan Life launched a new COLI critical illness product to help ensure business continuity when SME owners fall ill.

In the Netherlands, Nationale-Nederlanden helps SME companies to understand the implications of a new 'Return to Work' regulation for partially disabled employees (WGA Flex), also offering them solutions. Non-life's continued focus on customer centricity and transparent customer communication resulted in higher customer loyalty as measured by its increasing Net Promotor Scores. Furthermore, Netherlands Life is strengthening its commercial position by developing new features for group pension schemes, allowing participants to invest additional contributions during their working life ('Bijsparen'), or to keep investing after their retirement ('Doorbeleggen').

Capturing growth

The fundamental need of people to protect themselves against uncertainties will continue to drive growth in the insurance industry over the long term. For example, NN Life in Romania launched an innovative private health insurance solution in their market, insuring the financial future of a customer's family should unexpected medical situations arise.

In Spain, Nationale-Nederlanden recently launched a suite of Growing Guarantee savings products, which are less capital intensive, while guaranteeing our customers their investment with an upward potential. Movir, which offers individual disability insurance to business professionals in the Netherlands, successfully launched a campaign to inform clients about the option to align their individual disability insurance to their pension age, resulting in additional recurring premium income. NN Bank continues to grow its customer base, attracting almost 8,000 new clients in the second quarter. Through cross-selling efforts, another 4,500 insurance customers became clients of NN Bank. In the second quarter, NN Bank grew its mortgage portfolio from EUR 10.9 billion to EUR 11.4 billion and its customer savings from EUR 8.6 billion to EUR 9.3 billion.