Conduent Offers Contact Tracing Staff and Expands Maven to Ease Agencies’ COVID-19 Workload and Help Ensure Safer Reopening of the Economy

Conduent offers trained staff to conduct contact tracing for public health agencies to support efforts to safely lift local social distancing protocols and return people to work

Maven disease surveillance software also now running on Microsoft Azure, further expanding cloud access and availability to track and report on cases and conduct streamlined contact tracing while protecting patient privacy

FLORHAM PARK, N.J., May 26, 2020 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, as part of its efforts to support a safer economic reopening, today introduced new contact tracing staffing solutions for public health agencies to assist in the efforts on the ground to stop the spread of coronavirus (COVID-19) in local communities. The company also announced expanded availability of its Maven disease surveillance and outbreak management software for tracking and reporting of COVID-19 cases and potential exposures.

Contact Tracing Support through Newly Established, Trained Staffing Solutions

To help public agencies to manage community outreach, support, communications and contact tracing, at the scales required for this pandemic, Conduent has established three levels of skilled services support based on nearly four decades of public sector health and human services support experience:

1. General contact support will address increased community inquiries by providing information and guidance to constituents, as well as function as a first level of outreach for COVID-19-positive citizens.
2. Skilled contact tracers, who have been trained through the Johns Hopkins certification program, the Association of State and Territorial Health Officials program or equivalent, will manage the labor-intensive, time-consuming and complex contact tracing process. Conduent contact tracers will reach out to patients who have tested positive for COVID-19 to identify contacts, uncover patient travel, map relationships and provide instruction to those affected. This team will assist in tracking the spread of the virus.
3. Advanced Disease Investigation and Case Managers will help to reduce the strain on local health resources by performing in-person or virtual follow-up patient communications, counseling on testing and quarantine, referrals for testing, and connections to relevant resources that can help individuals through their quarantine period. 

Designed around the building blocks of prevention, mitigation and protection, the company’s solutions are customizable to augment agencies’ existing resources and to rapidly ramp up contact support and tracing to meet the needs of specific geographies and populations.