CBTS Partners with Five9 to Launch Comprehensive Intelligent Cloud Contact Center Solution - Seite 2

"The challenge for any organization migrating premises-based contact center operations to the cloud is ensuring all existing systems—cloud or hybrid—work together in their new environment,” said Tony King, CBTS Chief Solution Architect. "Our decades of voice, network, and contact center experience give us insight for configuring each client's network to streamline operations and provide access to the existing or cloud-based apps their agents need to maximize customer engagements from the Five9 Intelligent Cloud Contact Center, no matter their location."

By combining CBTS unified communications, networking solutions, and contact center expertise with the Five9 platform, clients can take advantage of custom integrations to give their organization a competitive edge:

• Advanced software integrations via Five9 APIs to leverage internal applications and proprietary systems.
• Streamlined support for all things voice, network, and contact center.
• Integrated hosted unified communications solution and dial plan across the enterprise.
• CBTS award-winning Network as a Service (NaaS) for automatic provisioning of site-to-site VPNs for increased security for authorized users and devices.
• Software-defined wide area network (SD-WAN) to accelerate remote agent access to cloud applications.

Strategic guidance and hands-on implementation from CBTS Cloud Contact Center engineers ensure that client enterprises can maximize their efforts to connect agents, SMEs, and prospects, while obtaining business objectives and delivering exceptional customer service.

"To make agents and their companies successful, we have to bring the right solutions to our clients—whether that’s contact center, voice, network, or all three—to help them rise above their competition,” added Greg Wheeler, CBTS Sr. Vice President of U.S. Sales and Global Programs. "Our partnership with Five9 provides another option to provide our clients an alternative solution that can solve their most critical business challenges. Adding Five9 to our portfolio allows us to integrate into countless on-premises, hybrid, or cloud environments and bring the necessary customizations and integrations to solve even the most complex business objectives.”