RingCX Achieves Industry Leadership Recognition and Market Momentum as Businesses Prioritize AI-first Customer Service

RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced that RingCX, a native, AI-first contact center with capabilities powered by its RingSense AI platform, has been identified as a Leader in the Aragon Research Globe for the Intelligent Contact Center, SMB, amid increasing momentum in customer adoption.

In the Aragon Research report published today, RingCX was named a Leader, identified for strengths including its cloud contact center capabilities, the RingCentral brand, team messaging and collaboration functionality, ease of configuration and deployment, open platform, and integrated UCaaS and CCaaS functionality.

“We are honored that Aragon Research has positioned RingCX as a leading contact center solution,” said Kira Makagon, Chief Innovation Officer of RingCentral. “Every company needs to provide smarter customer experiences, and RingCX fills a big gap in the market for an all-inclusive contact center solution with digital channels, voice, and robust AI capabilities. It is simple to deploy, easy to use and manage, and comes at a disruptive price point. We’re seeing tremendous reception to RingCX, and look forward to building on this early success with more AI-first capabilities for our customers.”

RingCX has more than 100 customers, up from 50 since it became generally available in November 2023. Organizations of all sizes are choosing RingCX to power their contact center requirements, including those with 1,000+ agents, such as a Fortune 500 waste disposal company and a Fortune 1000 insurance company, which selected RingCX for its rich omnichannel capabilities, ease of use, and simple deployment.

RingCX’s modern and intuitive user interface along with native AI capabilities helps equip agents with AI-generated call summaries and transcripts, enhancing efficiency and enabling more effective customer interactions. New customers, including SmartSign, a top online sign retailer, have praised RingCX’s AI and analytics capabilities.

"Our decision to upgrade to RingCX was driven by the desire to leverage the cutting-edge technologies of voice, digital and AI,” said Tahyna Colon, Director of Sales and Customer Relations, SmartSign. “These features have enabled our team to gain a deeper understanding of our customers' needs and preferences, and to ensure that we deliver on our promises with greater accountability and accuracy. We are thrilled with the potential that these advanced tools offer, and we look forward to continued success with their support. RingCX also offers our management team the tools they have been seeking for exceptional analytics, while also providing our agents with remarkable flexibility in terms of connectivity."