Pitney Bowes Launches New Delivery, Tracking, and Returns Capabilities at Shoptalk 2024 - Seite 2

A BOXpoll survey of 2200 US consumers surveyed in November 2023 found 43% of GenZers and 32% of Millennials would consider paying for a personalized tracking page that they can send to a gift recipient, with up-to-date shipment status and a customized messaging or design.

Gift Tracking is available to any Pitney Bowes delivery client at no additional cost through a simple link added to the brand’s existing tracking page and shipping confirmation email. Alternately, brands can use the proprietary Consumer Connect branded tracking tool available to any Pitney Bowes delivery client.

Pitney Bowes makes ecommerce logistics easier for clients with a new returns solution that gives customer service reps (CSRs) reps the ability to seamlessly manage customer returns.

The new Customer Service Returns application gives CSRs the ability to initiate and validate returns and easily generate a shipping label or QR code for use at any Pitney Bowes partner drop off location or network of 30,000 postal locations. This new solution, available at no cost to Pitney Bowes returns service clients, allows brands to provide the right return experience for consumers that prefer calling customer service for support. Among other benefits, customer service representatives can override return policies for higher value customers, capture returns reason codes and other useful data, generate multicarrier labels, and help mitigate returns fraud.

What shape will the BOX take this year?

For the past several years, Pitney Bowes has been known and recognized for the massive, two-story exhibit space in the shape of giant shipping boxes at Shoptalk and just like consumers’ shopping habits, the BOX transforms each year.

Shoptalk attendees are invited to come by the Pitney Bowes lounge space (booth #1870) for details about this year’s big reveal and to learn about all the Pitney Bowes products and services. Plus, meet with industry experts to learn about its purpose-built, designed services, backed by data and secret-shopper market insights.

About Pitney Bowes

Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to reduce the complexity of sending mail and parcels. For the latest news, corporate announcements and financial results visit https://www.pitneybowes.com/us/newsroom.html. For additional information visit Pitney Bowes at www.pitneybowes.com.