U.S. Public Sector Under Pressure to Upgrade Mainframes - Seite 2

Some state and local governments are turning to mainframe-as-a-service (MFaaS) engagements, allowing a third party to handle infrastructure and operations, ISG says. MFaaS adoption, though still in its early stages in the public sector, is less disruptive than application modernization and allows organizations to focus on broader digital transformation initiatives.

The report also explores other mainframe trends in the U.S. public sector, including the growth of mainframe operations services provided on site and the emerging importance of making mainframe data available for generative AI (GenAI) applications.

For more insights into the mainframe challenges faced by state and local governments, including fixing systems that need to run constantly and finding service providers that meet regulatory requirements for operating in the U.S., see the ISG Provider Lens Focal Points briefing here.

The 2024 ISG Provider Lens Mainframes — Services and Solutions report for the U.S. Public Sector evaluates the capabilities of 30 providers across four quadrants: Mainframe Optimization Services, Application Modernization Services, Mainframe as a Service (MFaaS) and Mainframe Operations.

The report names Ensono, Kyndryl, TCS and Wipro as Leaders in three quadrants each. It names Capgemini, DXC Technology, Infosys and Unisys as Leaders in two quadrants each. Accenture, Avanade (Asysco), HCLTech and Tech Mahindra are named as Leaders in one quadrant each.

In addition, FNTS and Wipro are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

A customized version of the report is available from FNTS.

In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among mainframe service and solution providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, which is part of the ISG Star of Excellence program, the premier quality recognition for the technology and business services industry.

The 2024 ISG Provider Lens Mainframes — Services and Solutions report for the U.S. Public Sector is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.