Double Win for Jumio and Monzo at the UK Digital Awards 2018

FinTech duo recognised for exceptional user experience during the account onboarding process

LONDON, July 18, 2018 (GLOBE NEWSWIRE) -- Jumio and Monzo have been recognised for their outstanding user experience, taking home two Gold awards at the UK Digital Experience Awards 2018. The teams were awarded the prizes in the "Financial Services: Best User Experience" and "Best Online User Experience B2C - Best Digital Customer Journey" categories at the ceremony on Thursday, 12^th July at Park Plaza Riverbank in London.

Monzo and Jumio, who have worked together since May 2017, were recognised for providing an intuitive, easy-to-understand onboarding mobile experience to customers of the challenger bank. Jumio, a Palo Alto-based online identity verification provider, worked closely with Monzo, a London-based challenger bank, to craft a streamlined account onboarding experience via Monzo's mobile app to help fulfill its core onboarding requirements:

• Faster: Rapidly verify users within the mobile experience in minutes.
• More Conversions: Significantly reduce abandonment during online account setup.
• Global Coverage: Scale solution to accommodate Monzo's hyper growth and scale across new and emerging geographies.
• Compliance: Meet and exceed the compliance regulations, including AML, KYC, and GDPR.  
• Manual Reviews: Dramatically reduce the amount of manual reviews performed by Monzo staff.

The winners in each category were selected by a panel of independent judges made up of business professionals from across the UK. The awards are proud to be partnered with Usability 24/7 and Giant iTab, along with media partner the Customer Experience Magazine. This cutting-edge awards programme aims to recognise and reward innovative digital initiatives that develop and support the customer experience. The awards finals provide a valuable platform for sharing best practice and promoting continuous improvement, learning, and personal development.

"All too often, companies roll out identity verification solutions without carefully considering the user experience," said Jumio's CEO, Stephen Stuut. "We are absolutely delighted with these recent award wins because they reflect the huge strides we've made in improving the customer experience over the past 12 months. While I am extremely proud of what we've accomplished, I would also like to thank Monzo for the key role they played in streamlining and simplifying the onboarding process that has helped reduce abandonment rates and increase new customer conversions."