KT Corp. Debuts New 5G Services at MWC 2019 - Seite 4

The new AI service platform -- named GiGA Genie Hotel -- is a customization of GiGA Genie, the world's first AI-powered smart home media hub developed by KT in 2017. As a multi-functional, voice-recognizing infotainment system, users can command the hotel rooms' lights, temperature controls and TV with voice. For example, guests can say, "Genie, please set the room temperature to 20 degrees."

Boasting more than 1.4 million subscribers in South Korea as of January this year, KT's voice-activated AI platform allows users to see what they command on touch screen devices or UHD TV screens in various languages, mainly Korean and English. Additional languages, including Chinese and Japanese, will be added to attract more international users.

KT Wins 3 GLOMO Awards at MWC19 for Sales and Customer Service

KT is receiving worldwide recognition for its achievements developing the 5G network and information and communications technology (ICT) sector, having won many international awards over the past years.

The company just this week won the Best Mobile Innovation for Payment and Fintech with Genie Pay, the world's first AI-powered, voice-certified payment service, and the Best Network Software Breakthrough, with its Integrated Orchestrator Platform, a core 5G technology for network slicing, during the Global Mobile Awards (GLOMOS) 2019 at MWC.

The GLOMOS showcases companies and individuals that are driving innovation in the rapidly evolving mobile industry.

For its excellent sales and customer service, KT also received four 2019 Stevie Awards from the American Business Association on February 25. It is the third consecutive year the company has been honored in four categories.

The awards included three Bronze awards for the Contact Center Solution (New), the IVR or Web Service Solution (New Version), the Best Use of Technology in Customer Service (Telecommunication Industries), and the Customer Service Team of the Year (Recovery Situation, All Other Industries).

The Stevie Awards for Sales and Customer Service recognizes the achievements of the contact center, customer service, business development and sales professional worldwide.

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