Calix Intelligent Access EDGE Keeps Broadband Subscribers Connected When It Matters Most

Calix, Inc. (NYSE: CALX) today announced the quarterly release of the Intelligent Access EDGE, which enhances the Access EDGE Tools by delivering advanced network resiliency, reliability, and automation capabilities. The Intelligent Access EDGE simplifies network operations, enabling CSPs to keep subscribers connected and workers safe with enhanced service provisioning and remote network troubleshooting—critical as they face challenges introduced by COVID-19. This release enhances the AXOS Services Management Connector (SMx), adding new levels of serviceability and flexibility to handle the increased demands on their networks. AXOS Diagnostics Toolbox works in parallel with SMx, giving CSPs advanced remote network troubleshooting capabilities. Overlaying both of these tools is Access EDGE Enablement, with dedicated Calix Professional Services team members ready to help CSPs accelerate the deployment and turn up of AXOS networks with minimal impact on their subscribers and operations teams.

“As we continue to address changing network usage patterns in the wake of the COVID-19 outbreak, we need to stay ahead of demand,” said John Stephens, senior access technician for Kansas-based Nex-Tech. “We have invested heavily in the tools necessary to deliver an unparalleled subscriber experience, but to ensure it remains uninterrupted, new service turn up needs to be seamless. The AXOS SMx Connector optimizes service operations and provisioning, enabling us to keep our primary focus on the subscriber and leave the back office operations in the background. SMx has delivered operational efficiency improvements that allow us to continue delighting our subscribers as they—and we—adjust to the new normal.”

Enhancements to SMx include:

• OLT Inventory Reporting: Simplifies network record keeping by mapping PON and Active Ethernet networks, including tracking line card installations in OLTs, software versions within the network, or number of active subscribers
• ONT Profile Port Settings Configuration: Simplifies service provisioning through profile driven ONT port configurations which greatly reduce the time to provision new services at the subscriber level
• Automated AXOS License Accounting: Automates the process of tracking active revenue-generating subscribers on the network to help with financial reporting

“From a service provider perspective, keeping subscribers connected and workers safe are our highest priorities in addressing the many challenges introduced by COVID-19,” Gene Dixon, senior technician, broadband operations for Kansas-based Craw-Kan Telephone Cooperative. “We need network resiliency, reliability, and visibility now more than ever. The AXOS Diagnostics Toolbox enables us to maintain all of these at any time without having to roll trucks and potentially put technicians in harm’s way. We have future-proofed our network with AXOS, but as we continue to grow it, Calix is giving us the visibility we need to do so intelligently.”