China Is Next Frontier in SaaS Revolution - Seite 3

Infobird started on a small scale more than a decade ago by developing experimental cloud call center as well as intelligent telemarketing services to various clients, including Alibaba Group Holding Limited (NYSE: BABA) and the credit card division of China Guangfa Bank, one of the largest commercial banks in the country. Infobird's long-term services with China Guangfa bank's credit card center further consolidates and proves its capability on supporting ultra-large concurrence of agents with high security and service level.  As the relationship grew, so did Infobird's experience and expertise in developing and delivering the best-class customer engagement SaaS solutions, which becomes the foundation for the company to develop its standardized SaaS services.

Infobird continued expanding and currently services various customers in the finance, education, public services, healthcare and consumer products industries. As Infobird grew, the company remained laser focused on research and development of new products and services, culminating in an intellectual property portfolio that currently consists of 19 patents and 51 software copyrights. The company remains committed to innovation; its R&D team accounts for about 40% of employees as of December 2020.  

Now, leveraging its proficiency, R&D activities and half of its IPO proceeds, Infobird is undergoing the transition to providing more standardized SaaS services to both mid-to-large enterprises and the millions of SMEs in various industries across China. One key message to deliver is that, with currently developed standardized SaaS modules and its self-developed, no-code development platform, Infobird can quickly develop new SaaS modules with preprogrammed microservices at extremely low cost and rapidly react to shifting market demands and opportunities. It can therefore serve mid-to-large enterprises clients without any customization cost, get to market quickly and maintain its standards of excellence.

With a solid revenue base and well-established proven architecture in place, Infobird is creating high barriers to entry not easily emulated by competitors. The new standardized SaaS modules deliver tangible value for both mid-to-large enterprises and SME end users by resolving business pain points and generating more business opportunities. Infobird's standardized SaaS solutions are fast and easy to roll out, and the company expects to scale quickly. As the roll out picks up steam, it can't be overlooked that Infobird's products are highly profitable software-based subscriptions, and the company expects to maintain 65% gross margins well into the future.