China Is Next Frontier in SaaS Revolution - Seite 4

More Than Most

Infobird is the only known player in China that owns and applies cloud-native architecture in customer engagement industry that can fully release the power of cloud computing by ensuring flexible scale-out capabilities on a module basis. The company also has higher tolerance of failures and default capability and can support potentially unlimited concurrence of agents on the same platform, with enough resources supplied. The company also has self-developed and patented AI technologies such as natural language processing (NLP) and an innovative no-code development platform.

With its self-developed and patented products, Infobird is one of only a handful of SaaS companies in China that has provided customer engagement, CRM and call center expertise to large, demanding enterprises. In addition, Infobird's platform maintained exceptional service and security levels. Few can compete with Infobird's level of proficiency.

What's more, unlike traditional CRM, Infobird's customer-engagement software provides both AI customer engagement and AI Salesforce management. More robust and intuitive, customer engagement is next-generation CRM. The traditional CRM system is designed to passively track, monitor and analyze the operation of sales activities. It, therefore, cannot match up to today's digitalized customer-interaction world.

The modern customer-engagement industry is, by nature, a "system of engagement," which focuses on the active, ongoing engagement with customers by leveraging a broad range of applications, including omnichannel communication solutions, AI voice/text chatbots, intelligent quality inspection, and more. This modern approach is aimed at helping InfoBird's clients to increase their interaction efficiency and effectiveness with their end customers at low cost and, ultimately, to increase revenue for its clients.

The Push Forward

Recognizing the enormous opportunity, Infobird founder, chair and CEO Yimin Wu laid out a simple, strategic vison for the company: transform Infobird from the customized SaaS model to standardized SaaS and capitalize on the massive digital transformation sweeping across China. To push the shift faster and achieve his objective, Wu launched Infobird's IPO on April 20, 2021, resulting in gross proceeds of USD $25 million.