GenAI Jumpstart Accelerator Offers Significant Benefits for Businesses in Highly-Regulated Industries - Seite 2

“What is holding many companies back from truly unlocking the power of GenAI within their organizations is their lack of or limited in-house resources and expertise to safely and responsibly design and develop AI-powered solutions,” said Tobias Dengel, president of WillowTree, a TELUS International Company. “Working with a trusted partner is especially important within highly-regulated industries like banking where there is an added layer of complexity when integrating GenAI into operations due to the constant need to adapt to new and updated regulatory changes and comply with strict consumer protections due to the sensitive nature of the information being handled.”

In the same Everest Group survey, no more than 7% of customer experience management (CXM) leaders considered any of their GenAI solutions to be at a steady-state in their organization across all applications.

“For many use cases and specific tasks, particularly in highly-regulated industries but frankly a necessity across all industries, organizations must strive to retain total control over the knowledge database that an LLM references,” continues Dengel. “Our global team has the experience to take clients from whiteboard to working prototype over the course of an eight-week sprint, without sacrificing security and quality, and decreasing both time to market and critically, time to value.”

Case study: A Safe and Compliant AI Assistant in a Highly-Regulated Industry

Leveraging its GenAI Jumpstart accelerator, TELUS International and WillowTree designed and developed a next-gen chatbot experience for a leading North American multinational bank in eight weeks that balanced its need to improve customer service and productivity with the industry’s strict governance demands. The fully-automated Dual-LLM Safety System, which eliminates the need for data scientists to manually create and evaluate hundreds of prompts and responses, saves significant time. By leading research and testing with the bank’s users, the team was also able to establish customized user experience (UX) guidelines for the chatbot. Following its successful delivery, the GenAI Jumpstart offering was codified to create a safe, secure, modular architecture that can be adapted to address use cases spanning all industries.