Proactive Outreach for 8x8 Contact Center Enhances Customer Engagement with Highly Personalized Messaging Campaigns - Seite 2

• Notify: One-to-many, personalized outbound messaging, with direct routing, reporting and analytics. Ideal for sales and marketing promotions, reminders, and product announcements.
• Interact: One-to many & two-way messaging, which includes Notify capabilities plus automation, API access and inbound routing to your contact center agents or bots. Ideal for customer service, support, and real time feedback.
• Alert: Instant, mass outbound notifications, utilizing pre-made templates for sharing time sensitive, critical information. Ideal for power outages, weather warnings, and emergency situations.

“As customer expectations continue to shift – demanding more and more from organizations – technology vendors need to provide the products that allow organizations to effectively meet those new and changing expectations and demands,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “By introducing Proactive Outreach for 8x8 Contact Center, we are enabling organizations to better serve their customers through highly personalized, scalable outbound messaging, enhancing customer satisfaction and empowering contact center agents to be more productive and efficient.”

8x8 Contact Center is built on 8x8’s integrated cloud contact center and unified communications platform, which includes business phone, team chat, video meetings, and SMS capabilities, is a resilient, secure, and compliant cloud platform that offers the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.

About 8x8 Inc.

8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS (Experience Communications as a Service), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X and Facebook.