Q IIII
EPS 0.124
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Underlying profit before tax was €15.3 billion (+65% in constant euros)
a record high for the group
Total customers increased by five million in the year to 153 million supporting
a 7% increase in revenues (in constant euros)
Madrid, 2 February 2022 - PRESS RELEASE
• The group earned €46.4 billion in total revenue in 2021, up 7% year-on-year in constant euros, driven by strong
growth in customers (+5 million) and activity across the group’s regions and businesses.
• Net operating income increased by 9% year-on-year in constant euros to €25.0 billion, as both lending (+4%) and
deposits (+6%) grew strongly.
• Underlying profit in Europe and North America was more than double that of same period last year, increasing
by 110% and 109% respectively in constant euros, while in South America underlying profit increased by 24%.
• The strong growth in digital adoption (76% of all transactions in core banks were through digital channels in
2021 versus 55% in 2019) helped drive improvements in efficiency and customer satisfaction, with the group’s
cost-to-income ratio among the best of its peer group at 46.2%, and eight of the group’s markets achieving a
top-three net promoter score (NPS).
• The bank’s fintech subsidiaries showed significant growth, with Openbank reaching 1.7 million customers across
five markets (+80% year-on-year growth outside Spain), doubling the number of granted mortgages and
achieving the highest NPS in Spain. PagoNxt increased revenues by 47% in constant euros in 2021 and expects
to grow revenues by 50% in 2022.
• Provisions were down 37% in constant euros as the group released c.€750 million of the overlay provisions made
in 2020. The cost of credit improved further to 0.77% compared to 1.28% in 2020.
• These results led to an underlying return on tangible equity (RoTE) of 12.7%, above cost of capital, and a tangible
net asset value (TNAV) per share of €4.12, up €0.33 in the year.
• The group's fully-loaded CET1 capital was 12.12%. The bank aims to maintain a fully-loaded CET1 of around 12%
going forward.
• In September, the bank announced an interim distribution from 2021 earnings of c.€1.7 billion, split between a
cash dividend of €4.85 cents per share and a €841 million share buyback. This interim distribution is now
complete and a final shareholder remuneration from 2021 earnings will be announced in the coming weeks.
• In 2022, the bank is targeting mid-single digit growth in revenues, a cost-to-income ratio of around 45%, a RoTE
above 13% and a payout ratio of 40%2 of underlying profit
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