Rimini Street Honored with Multiple Award Wins for Customer Service Excellence
Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced it has been honored with multiple award wins from three prestigious award groups for the Company’s unwavering dedication to providing outstanding service delivery to clients around the world. Rimini Street won a total of thirteen awards across three prominent award organizations – Stevie International Business Awards, Globee Awards and Customer Sales and Service (CSS) World Awards – in categories for Customer Service Department of the Year, Customer Service Leadership of the Year, Customer Service Team of the Year, Customer Service Executive of the Year, and Company of the Year.
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Rimini Street Honored with Multiple Award Wins for Customer Service Excellence (Photo: Business Wire)
Customer Service Achievements for Client Dedication and Delivery
Rimini Street’s Global Service Delivery (GSD) team received awards for Customer Service Department of the Year across all three award organizations based on its ultra-responsive, premium-level support provided to Oracle and SAP clients globally. Rimini Street’s GSD team provides 24/7/365 support coverage, and is made up of hundreds of expert engineers based in every major global region, who support clients with operations in 117 countries. The team provides rapid resolution to client issues via a team of highly experienced senior support engineers as well as support for custom code, performance tuning and interoperability. The Global Support team closed more than 25,000 cases across 45 countries in 2017, executed response times averaging less than five minutes for Priority 1 cases, and achieved an exceptional client satisfaction rating of 4.8 out of 5.0 (with 5.0 being “excellent”).
Furthermore, Rimini Street’s Global SAP support team earned a Stevie Award for Customer Service Team of the Year for its excellence in service delivery to SAP clients around the world. The SAP support team demonstrated its dedication by consistently meeting a 4.84 out of 5.0 rating (5.0 being “excellent”), reaching a 55% response rate on client surveys, and resolving more than 9,000 cases in 2017 and the first half of 2018. The Global Oracle Applications support team also earned awards in the Customer Service Team of the Year category, including a CSS World award and Globee award. The Oracle Application Support team earned its recognitions by responding to an average of 10,000 Service Level Agreement updates per month, closing more than 10,100 cases in 2017, and achieving a perfect score of 5 out of 5 in 70% of its case surveys.
Additional recognition was awarded to Rimini Street service delivery team individuals including:
- Globee Award, Customer Service Executive of the Year, Craig Mackereth, group vice president of Global Support
- CSS World Award, Customer Service Leadership of the Year and Stevie Award, Customer Service Executive of the Year, Jennifer Perry, vice president of Global SAP Support
- Stevie Award, Product Development/Management Executive of the Year, Vicky Damelio, senior regional director, Business Solutions – EMEA
- Stevie Award, Woman of the Year, Meloney Graham, vice president of Global Oracle Applications Support
Company Recognitions for Continued Growth
Rimini Street received a gold Stevie Award for Company of the Year, and another gold from the Globee Awards for Sales Revenue Growth of the Year for its multiple achievements across growth, expansion and customer service. The Company achieved several key milestones in 2017, most notably completing Rimini Street’s merger with GP Investments Acquisition Corp. in 2017, and beginning to trade as a publicly listed company on Nasdaq under the symbol “RMNI.” Additionally, Rimini Street expanded its award-winning support offering by growing its presence in Brazil, opening an office in France, and adding six new product lines including the launch of its next-generation advanced database security solution. The Company also announced full year net revenue for 2017 of $212.6 million, an increase of 33% year over year. In addition, the Rimini Street Foundation, established in 2015, continued its global mission to help communities in need, partnering with more than 100 charities around the world to provide financial support, in kind donations, and employee volunteer hours.
The winners for the Stevie International Business Awards will be honored at a gala dinner event on October 20, 2018. Both the CSS World Awards and Globee Awards hosted their event galas earlier this year.
“Rimini Street built its foundation on a commitment to provide exceptional customer service to clients around the world, a mission that has been steadfast since its inception thirteen years ago,” said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. “Rimini Street’s clients are always our number one priority as exemplified by the support teams’ dedication to delivering proven, world-class 24x7x365 support, and earning exceptional customer satisfaction scores. It is an honor to be recognized by these three prestigious award groups, which is strong endorsement and recognition for our best-in-class client support team and all of Rimini Street’s global employees.”
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About the Customer Sales and Service World Awards
Customer Sales and Service World Awards is the world’s premier recognitions program created to honor industry-wide and peer achievements of individuals, teams, departments, most valuable professionals, milestones, and champions in Sales & Customer Success, Customer Service & Contact Centers, Sales and Service Enablement which includes Training, Consulting, and Outsourcing. To learn more, visit www.cssworldawards.com.
About the Globee Awards
Globee Awards were created to honor and generate industry wide recognition of the achievements and positive contributions of organizations and businesses worldwide in every area. An annual industry and peers recognition program, Globee Awards honor best companies of all types and sizes in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, best products, innovations, management and teams, women in business and the professions, and PR and marketing efforts from all over the world. Learn more about the Globee Awards at www.globeeawards.com.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,620 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit https://www.riministreet.com/, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, continued inclusion in the Russell 2000 Index in the future, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse litigation developments or in the government inquiry; the final amount and timing of any refunds from Oracle related to our litigation; our ability to raise additional equity or debt financing on favorable terms; the terms and impact of our 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities, including its common stock and its Preferred Stock; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on 10-Q filed on August 9, 2018, which disclosures amend and restate the disclosures appearing under the heading “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on March 15, 2018, and as updated from time to time by Rimini Street’s future Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
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