Due to Highest Winds and Driest Conditions of the Season, PG&E Will Turn Off Power for Safety to Approximately 361,000 Customers in Targeted Parts of 36 Counties and 17 Tribal Communities - Seite 3

Resource for customers

Customer notifications

Customer notifications—via text, email and automated phone call—began Friday, Oct. 23, approximately two days prior to the potential shutoff. Additional notifications one day prior to the event took place Saturday, Oct. 24. Customers enrolled in the company’s Medical Baseline program who do not verify that they have received these important safety communications will be individually visited by a PG&E employee with a knock on their door when possible with a focus on customers who rely on electricity for critical life-sustaining equipment.

Community Resource Centers

To support our customers during this PSPS, PG&E will open 106 Community Resource Centers (CRCs). For customers with power turning off Sunday morning, CRCs will be open from 8 a.m. until 10 p.m. today. All CRCs will operate from 8 a.m. to 10 p.m. throughout the event. These temporary CRCs will be open to customers when power is out at their homes and will provide ADA-accessible restrooms, hand-washing stations, medical-equipment charging, WiFi; bottled water, grab-and-go bags and non-perishable snacks.

PG&E updates its CRC locations regularly. To find CRC locations, visit pge.com/crc.

In response to the COVID-19 pandemic, all CRCs will follow important health and safety protocols including:

• Facial coverings and maintaining a physical distance of at least six feet from those who are not part of the same household will be required at all CRCs.
• Temperature checks will be administered before entering CRCs that are located indoors.
• CRC staff will be trained in COVID-19 precautions and will regularly sanitize surfaces and use Plexiglass barriers at check-in.
• All CRCs will follow county and state requirements regarding COVID-19, including limits on the number of customers permitted indoors at any time.

Besides these health protocols, customers visiting a CRC in 2020 will experience further changes, including a different look and feel. In addition to using existing indoor facilities, PG&E is planning to open CRCs at outdoor, open-air sites in some locations and use large commercial vans as CRCs in other locations. CRC locations will depend on a number of factors, including input from local and tribal leaders.