Due to Highest Winds and Driest Conditions of the Season, PG&E Will Turn Off Power for Safety to Approximately 361,000 Customers in Targeted Parts of 36 Counties and 17 Tribal Communities - Seite 4

Online Resources for Customers

• Customers can look up their address online to find out if their location is being monitored for the potential safety shutoff at www.pge.com/pspsupdates.
• PG&E’s emergency website pge.com/pspsupdates is now available in 13 languages. Currently, the website is available in English, Spanish, Chinese, Tagalog, Russian, Vietnamese, Korean, Farsi, Arabic, Hmong, Khmer, Punjabi and Japanese. Customers will have the opportunity to choose their language of preference for viewing the information when visiting the website. In addition, PG&E’s contact center has translation services available in over 200 languages. Customers who need in-language support over the phone can contact us by calling 1-833-208-4167.
• For additional language support services including how to set language preference, select options for obtaining translated notifications, and receive other translated resources on PSPS, customers can visit pge.com/pspslanguagehelp. This website is also available in 13 languages as listed above.
• Customers are encouraged to update their contact information and indicate their preferred language for notifications by visiting pge.com/mywildfirealerts or by calling 1-800-743-5000. PG&E’s contact center has translation services available in over 200 languages.
• Tenants and non-account holders can sign up to receive PSPS ZIP Code Alerts for any area where you do not have a PG&E account by visiting pge.com/pspszipcodealerts.
• PG&E has launched a new tool at its online Safety Action Center at safetyactioncenter.pge.com to help customers prepare. By using the "Make Your Own Emergency Plan" tool and answering a few short questions, visitors to the website can compile and organize the important information needed for a personalized family emergency plan.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation's cleanest energy to 16 million people in Northern and Central California. For more information, visit pge.com and pge.com/news.

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